Towers at Rincon

Living in this building has been an ongoing source of stress due to persistent habitability issues and unprofessional conduct from management staff. Cigarette smoke and strong cooking fumes regularly enter my apartment through vents and shared spaces. The building itself is aging and poorly insulated, with frequent elevator issues and significant noise transfer between units — it often sounds like a waterfall when neighbors use water, and everyday footsteps are clearly audible.

Another major... concern is the conduct of the leasing agent, Cynthia. My interactions with her as a current resident have felt dismissive and unprofessional, and my concerns were brushed off multiple times. She frequently speaks in an excessively loud tone in common areas such as the lobby and elevator, creating an uncomfortable and disruptive environment. Concerns raised by residents are discussed in a manner that comes across as gossip rather than professional problem-solving.

During the holiday period, while a prospective tenant was touring the building, Cynthia openly discussed and mocked a negative review that had raised legitimate habitability concerns. As the author of that review, I found this behavior inappropriate and deeply unprofessional. No resident should feel publicly dismissed or ridiculed for raising legitimate concerns about their living conditions.

More broadly, the culture under current management has felt dismissive rather than solution-oriented. Ongoing issues related to smoke infiltration, odors, and maintenance have not been effectively resolved. Amenities have also been reduced over time — for example, previously available conference space with bridge views was removed without clear communication. Taken together, these factors create an environment that does not reflect the standards one would expect at this price point.

Given these ongoing issues and the management conduct described above, I would not recommend this building. Read More

If you value your time and don't enjoy being locked out of your apartment, find a different place to live.

I lived here from Oct'25 to Jan'26 and had all sorts of problems:

I was locked out of my unit twice within 5 weeks late at night. The first time, two months after moving in, the battery on the door lock died, and I was stuck out of the apartment after midnight for about an hour until maintenance came. The second time, 6 weeks later, the door lock failed and maintenance had to replace the... whole thing. Fun stuff when I was flying out of town early the next day...

Garage access - the keycard system for the garage was not explained well and the system doesn't seem very robust. I found myself stuck at the gate multiple times both ingressing and egressing the garage calling attendants and waiting for them to come and open the gate while cars queued up behind me. Real fun.

Time: it took about 5.5-6min each time going from the street to my apartment and vice versa. This adds up.

Speed bumps - in the first level parking garage you need to drive thru to get to the resident garage on p2, you need to drive over 4 of these on the way in and 3 on the way out. These speed bumps are huge and steep. If I didn't crawl over them diagonally, I'd slam the bottom of my (not lowered) car on the speed bumps.

Elevators- from Dec 18 to Jan 6, one of the two elevators in my tower was down, which made getting into and out of the apartment even slower.

If you have a dog, the closest grass patch is a couple blocks away, and across embarcadero. It took me ~20min round trip each time to take the dog out. This added up.

They try to use an app to manage the property and communicate with residents. Read the privacy policy closely. If you don't agree to the privacy policy and choose not to use the app, everything is more difficult. Customer service is dead.

I regret trying to live here and hope this review helps inform other people who are on the fence about living here make the right decision. Read More

The Towers at Rincon is a wonderful place to live, so far everything is so delightful and clean. I enjoy walking around the area. The building smells great and is clean, I have not had any issues with the building, I am still exploring the unit and all the maintenance!

It is such a great apartment, very good location and amazing staff. Always very helpful and willing to assist with anything. Very modern and clean apartments

The staff is really helpful with everything especially Cynthia. The package and delivery system is also top. The maintenance requests are also handled well