101 San Fernando

I am extremely disappointed with my experience here. Things are so bad I am breaking the lease.
The management is unresponsive and unhelpful, often replying with “it is what it is” and claiming they cannot do anything to address issues.
Safety is a major concern here. There have been multiple instances of mail theft from inside the mailroom, which is unacceptable.
Additionally, homeless individuals frequently litter around the complex and store their belongings inside the building, causing a... terrible smell and creating an unsafe environment for residents.
The hygiene standards are abysmal, with trash and filth everywhere. I would not recommend this place to anyone looking for a safe and clean living environment. Read More

no security cameras, lost packages from package room, shady /lying management. i can go on..

I was given a brief informal tour of the amenities at San Fernando, and I was misinformed by the front office lady that there is a pool and a spa. After looking around I believed her as there are many signs throughout the building that there exists a spa.

I applied for the apartment and put down a $350 holding fee. After almost a week, I received a text message and email that I was approved for the room without being warned that my $350 holding fee would be taken after 48 hours of that text. I... was very busy, and frankly, no longer interested in San Fernando after hearing more horror stories of the management, homeless problems, and security issues. I finally got back to the text message, and I was informed that I lost the $350. I asked to speak to her manager haven't come into contact with him. I was never given the managers email or direct phone number, I was just called by him during work hours for the following week by the generic San Fernando number, and a voicemail without setting down a specific time to talk. Whenever I call back, I get taken to the automated messaging which never puts me on the phone with management.

Be careful, this company thrives off of unexperienced college renters. Read More

Had a really bad experience with the team at 101 San Fernando. They are very polite to you until the time you rent from them. Once the money is paid, their attitude changes. They do not respond to emails and calls and they start being rude. They only want to make money and be sure of the fact that even if you die, they will send a bill to your grave and ask you to pay.
I had an unfortunate incident in my family right after I started my lease. I hadn't even moved into the apartment. I informed... the management and requested them to cancel my lease as soon as possible as I had to move out of the country indefinitely. From a different country, in the midst of a family crisis, I had to make multiple calls with them as they wouldn't even talk with anyone else (I had requested a friend of mine to visit them and talk on my behalf). THEY SIMPLY DO NOT CARE ABOUT ANYTHING ELSE OTHER THAN MONEY. On their website they display a "30 day satisfaction period". This is a fake advertisement. You cannot just end your lease within this 30 period. They will ask you to pay the rent for the next month.

So even without staying a single day in the apartment, I had to pay almost 2 months rent, all sorts of utilities and on top of that they charged me ~$200 dollars for cleaning the apartment after termination. So I lost $4600 for an apartment in which I never stayed. This money I could have used for my family's medical expenses. Read More

HORRIBLE CUSTOMER SERVICE !!!!!!SOOOOO UNPROFESSIONAL!!!!So let me start with how unorganized this management team is. 3 different leasing agents helped me out. Kept getting different information about my process . I was told I was accepted, however after getting the news, another person calling with an attitude to tell us we wereaccepted, literally minutes later Kristen calls to tell us we’re not. Didn’t give us a reason at all and refused to tell us why…... Continued to receive receipts from... the after the fact !!!! VERY UNPROFESSIONAL!!!!! They don’t communicate with each other obviously. They took a month on my application. That’s funny to me because I applied elsewhere after the fact and got accepted in 2 days &&& it’s a nicer apartment building!!After seeing the reviews I saw they have done this to other people, asking for an extra 4K is ridiculous. I have never experienced something like this applying at other places in the past . Read More