Mansion Grove

CONS:
-Mail theft is an ongoing problem.
-Security cameras exist in parking area but are spray painted over, and have been left like that for months.
-Rat problems
-Constant drone of leaf blowers makes working from home unpleasant.
-LEASING STAFF (front office) is the biggest problem. They are often unhelpful, dismissive, rude and/or simply refuse to take responsibility for issues (think Comcast customer service).

-Examples
- EV charging spot parking is not enforced, often occupied by cars just… parked and not using chargers. Contacted office, they said there is not much they can do other than leave notes on peoples cars and hope they move (obviously they could do more but they chose not to).
- Card reader laundry machines were replaced with new machines controlled by a cell phone app, but the machines are in a concrete structure with no cell signal so they can’t be started. I contacted the office, they said to just wander around the complex until I get a signal as that’s the only way to pay then go back and push start on the machine. Its been months and the issue is not solved.
- Mailboxes were replaced a number of years back and the new ones did not have an outgoing mail slot. Management said there was nothing they could do. ~10 years later I still can’t mail a letter from my building because there is no outgoing slot.

PROS:
-Maintenance team is responsive and great to deal with (in stark contrast to front leasing office).
-Lots of mature trees Read More

Came from a residential landlord that was horrid.

Mansion Grove staff are incredibly professional, timely and efficient. Service requests are solved quickly and effectively at no cost, staff respond quickly to inquiries, and the entire neighborhood is maintained excellently.

In addition, the apartments are all clean and SUPER soundproof. I've lived here over a year and have not heard my neighbors ONCE! (I live on the top floor).

The apartments are spacious and well furnished with great… amenities and courteous neighbors.

As long as I pay my rent every month, nobody bothers me. 10/10 Read More

We just moved into the apartment complex and needed maintenance to look at some things. First off, Fernanda is super sweet and helpful with our questions and concerns. The maintenance professionals, Miguel and Jose, were incredibly respectful and amazing at addressing any issues we had. Thank you guys for the pleasant experience.

I am living in the Mansion Grove since last December. Unfortunately, my life here has been quite stressful so far. We got flea bites right after moving in, and I requested pest control. Surprisingly, however, it took 12 days to get the first pest treatment, and we were terribly beaten during the time.

My two-year-old son got miserably many flea bites on his body. It was heartbreaking to see him scratching his body in pain all day. Of course, he was not the only one. Myself and my wife got more… than 50 bites on our bodies.

As we took first steps in this home, we were very disappointed with cleanliness. The carpet was not only smelly but also contains plenty of dog fur. It made us think that these unclean move-in states caused bugs to live in the carpet, although Manager Brian mentioned "we walked your home prior to your move in and signed off on it being pest free."

To make it worse, the management team's service/handling were poor:
* 1/3/21: I submitted Service Request for pest control.
* 1/4/21: A maintenance guy came home. I showed him a dozen fleas-bites on my legs. He found what he thought, a dead carpet beetle. He brought it to Manager Brian. He said Brian thought it was just debris. The inspection was scheduled 4 days after: on 1/8/21.
* 1/7/21: I emailed manager Alan with attachment of videos of fleas. Alan responded that "both insects do not leave bites fortunately but maybe this could be an allergic reaction to something as well." However, as I showed the same video to the inspection guy on 1/12/21, he instantly said it is a flea. So, Alan did not seem to show the video to the inspection team. If he did, we might not have needed to wait the long days for inspection to be done.
* 1/7/21: carpet cleaning was scheduled on 1/9/21.
* 1/8/21: The inspection was not made as scheduled. Nobody came without any notice.
* 1/9/21: The carpet cleaning was not made as scheduled. Nobody came without any notice.
* 1/12/21: The inspection was finally made. As I mentioned above, the inspection guy confirmed that the bugs captured by my video are fleas and pest treatment is needed.
* 2/5/21: I let them know we still had flea bites. The second treatment was scheduled on 2/8/21.
* 2/8/21: Nobody came without any notice. Although a service concession was paid for this missed appointment, it was THIRD no show within a month. Read More