The Arches

I am extremely disappointed with the management here. In February alone, there were 7 water shut-offs. Dealing with no water multiple times a week is unacceptable for any residential building.

Furthermore, the leasing office is incredibly slow to respond to emails and inquiries. It feels like our concerns are being ignored while we continue to pay full rent for unreliable basic utilities. If you are looking for a stress-free living environment, I would suggest looking elsewhere.

We moved here right after the new management took over. These are my thoughts:

Pros:
- They have smart locks on the entry doors. This has been a great feature.
- Laundry rooms are clean and well-kept, and in the afternoons I’ve never had a problem waiting for an open washer or dryer.
- Mostly everything worked on move-in. If something doesn’t work, they will fix it ASAP.
- The leasing office, if you email them or catch them in person, will absolutely help you as best they can.
- The emergency… maintenance line works, and they are fast.

Cons:
- Old buildings, with wear and tear. Be sure to catalog any existing damage when you move in.
- Some of the tenants leave large items by the garbage that aren’t taken away. There’s furniture and mattresses lying around.
- Hot water is only guaranteed later in the day, and even then it doesn’t get that hot. Old water heaters. This may only apply for some buildings.
- Watch for children and other people as you drive through the parking lot. It’s a tight squeeze in some spots.

Overall, with how bad the housing market is right now, this is a great place to get a roof over your head. Just don’t expect luxury. The new management is constantly trying to fix the giant list of issues the old management left behind, but improvements are there. Many people live here, so you will hear them. Also, it’s 1.5 miles away from Levi Stadium, so you may hear fireworks at night. Other than that, I like it here. Read More

this place is an absolute dump. There is constantly a build up of trash and its over a 200-300ft walk from the apartment parking to any of the apartments. The WORST part is by far all the hidden fees and then they blame it on corp and continue to dishonest work. They use an online portal schem to adjust the trash, and tack multiple hidden fees such as 4.95 dollar admin fee, false adjustments and many others. I had to contact management 4 times and all 4 times the bill had to be adjusted and this… took weeks of my time and I had to prove via email before it would even be acknowledged. Read More

The leasing office staff are rude as hell. I have been facing plumbing issues for 3 weeks and no one fixes it. The leasing office yells back at you for calling regarding service. Plumbing is an emergency issues and no service for almost 3 weeks now.