Brio

I have lived in Brio for 4 years and recently renewed for a 5th year for personal reasons, but I feel it is important to share a fully honest and factual experience.
I would strongly advise carefully evaluating this community before moving in.
First, the management and pricing structure is highly unfavorable for long-term residents. Rent increases significantly every year (approximately 9–10%), creating consistent financial pressure during renewals. Even when market rents decline or stabilize,... renewal prices for existing residents continue to increase. At the same time, new tenants are frequently offered lower promotional pricing and incentives, while long-term residents who consistently pay on time are charged substantially higher rates. This creates a persistent imbalance between new and existing residents, with no visible loyalty consideration.
Second, cleanliness is inconsistent and often below expected standards for a property of this level. Hallways and trash rooms are not reliably maintained.
Third, fire alarm incidents occur repeatedly and are highly disruptive to daily life, often without clear resolution or improvement over time.
Fourth, window insulation is poor. External noise is clearly audible inside units, significantly impacting comfort, privacy, and overall living quality.
Fifth, the leasing office has transitioned to a non-accessible, business-only communication model. Residents are no longer able to walk in for direct assistance, and physical access has been fully restricted, including the removal of door handles. This significantly reduces transparency and direct communication with management.
Sixth, over the past year there have been ongoing issues with package theft, with no clearly effective long-term solution implemented.
I have also referred two families to this community, and I regret doing so, as they have experienced the same ongoing issues.
The only real advantage of this community is its location. Read More

This is one of the worst apartment complexes I have ever lived in. Management is incompetent, and the living conditions are unacceptable.

The fire alarms go off randomly in the middle of the night with no real explanation or permanent fix. This has happened multiple times and shows a complete lack of concern for residents’ safety and sleep. Our apartment was also infested with ants, and management was slow and ineffective in dealing with it.

Security is a joke. A homeless person was found... sleeping in the stairwell, which made the building feel unsafe and neglected. On top of all that, the hallways and common areas constantly smell like weed, proving that rules are not enforced at all.

For what they charge, this place is a ripoff. Poor management, safety issues, pest problems, and constant disturbances make this complex absolutely not worth it. Save yourself the stress and look somewhere else. I cannot wait for my lease to be over. Read More

Do yourself a favor and dont bother to move in here! Management is totally ignorant of ongoing issues with apartment such as packages being stolen all the time, mold in the bathroom and bedroom, false fire alarms during midnight!

This place has a lot of problems. We just moved out and we’re happy to do so. The management company is horrible and inattentive.

Constant property theft including mail room, package room and garage are all an issue. Fire alarms that ring for no reason in the middle of the night with late night evacuations. Poor security patrols. The place smells like a medical marijuana haven. Exterior security elements are broken. Dirty trash rooms and broken equipment in the gym. Pool and common area... furniture ripped, mismatched or falling apart. Dog pee in hallways with stained carpets. Guests constantly access the garage by following in resident vehicles entering the garage and park in resident stalls. Most residents are unhappy, please check for yourself by checking out the Brio’s resident Facebook site for your own glimpse into this little house of horrors. Read More

Lipstick on a pig.

If negative stars were an option, this place sure earned them.

Don't let The Brio apartments fool you with their "amenities".

Constantly missing and or broken pool table sticks, broken table top soccer for 1.5 years, garage gate ALWAYS goes down leaving the whole complex unsecured, fire alarms randomly going off for hours, bandaids left by the pool, cockroaches running by your feet at night and if your lucky the occasional rat will scurry by as well.

This place is... unfortunately COMPLETELY mismanaged.

There are a ton of options in Walnut Creek, don't make the same mistake we did! Save your time and money! Read More