The Retreat at Walnut Creek

Don’t choose The Retreat!!! I was there 5 years but didn’t respect the residents and poor customer service! Don’t lose your money and Don’t waste your time!!! Red flagged apartments complex!!!

I want to preface this review by saying that I have never been driven to write an apartment review in all my years of renting. I can put up with a lot but the horrible smells and terrible showers are two things that really get to you after awhile. Management is useless when it comes to fixes.

-Horrible smell throughout halls and in apartment. The smell is likely due to a mix of smoke and mold. I had to purchase an expensive HEPA filtered air system just to somewhat clean the air in the... apartment.
-I've seen multiple mold removal crews come in to different units.
-All nearby apartments have connected HVAC. So if a neighbor smokes, or goes to the bathroom, you can smell it like its happening in your own apartment.
-Smoking rules not enforced so everywhere smells like tobacco smoke and weed
-Apartment told us that it's our responsibility to limit neighbors smoking.
-Horrible water pressure in showers, shower water is a glorified drip
-The water pipes are old and rusted so the shower water caused skin irritation and acne.
-They installed drain blocks that don't allow any hair to go through shower (even small body hairs). This results in a clogged shower every 2-3 showers which you have to scrub out so the shower will drain again.
-Everything is old and breaking down.
-ceilings have weird mix of half regular paint and half popcorn ceiling
-staff is extremely unhelpful with all requests.
-no AC in bedrooms
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Yeah parkings not that great and the pet deposits aren’t the cheapest, but it’s a beautiful area, everyone has dogs, i didn’t have any issues with noise but I was on the third floor. Washer and dryer in the units are the best! Had a great experience with management and things get fixed in a timely manner. Overall probably the best spot in the area.

If you have read any of the reviews about this place you'll notice a trend of tenants complaining about break-ins followed by a copy and paste response from the front office offering to "help in any way"

That comment is the extent of the help they will provide.

No cameras anywhere, most of the doors in and out of the building are not secure, zero security personnel all tied together with an apathetic front office that has heard these numerous complaints yet done absolutely nothing about it.... When pressed about why there aren't any changes to address these glaring problems the front office hands you an incident report form and slams the door on you.

For almost a whole month you could just pull the front door to the 1461 building open and waltz in. The door to the garage elevator doesn't shut so anyone could come in the front door, take an elevator ride down to the garage and start breaking into cars and walk out the same way they came in, and they have! MULTIPLE TIMES!

I understand break-ins are not predictable and not the direct fault of the property managers but when there is a consistent trend, and ZERO ACTION it begs the question what are they even managing?

Good luck trying to get them to do anything nowadays as they've locked themselves in their office asking that you send an email or leave a voicemail, neither of which will be replied to. Read More

Nobody in the front office is reliable, my car has been broken into and vandalized 3 times, and many entrances into the buildings are unlocked and so is the front gate. Rife with thieves!!!