Portola at SouthGlenn

I scheduled a tour for 10:30 AM and arrived exactly at 10:29, which I even pointed out on my phone. Instead of honoring my scheduled appointment, Avery decided to take another couple first because he “wasn’t sure if I was coming.”

I never canceled my appointment.

If someone has a scheduled tour, the professional thing to do is acknowledge that they’re on time and honor the appointment. Walk-ins should not take priority over someone who reserved a specific time. That’s basic customer service... .

That interaction told me everything I needed to know about how this community values prospective residents, let alone it’s tenants.

Beyond that, the property itself was an easy pass. It’s an older community showing its age despite the marketing. Because it’s built directly within The Streets at SouthGlenn, many of the apartments either face the busy shopping center or the interior pool. That means constant foot traffic, cars, restaurant activity, kids, and weekend nightlife. If you value peace, quiet, or privacy, this isn’t the place for you.

The pricing also doesn’t make sense considering the location and condition of the property. There are newer communities nearby that offer a much better overall experience and significantly more professional leasing staff.

First impressions matter, and mine couldn’t have been worse. Management should seriously evaluate how appointments are handled because treating people with respect costs nothing.

I walked away and immediately crossed Portola at SouthGlenn off my list.

And Avery feels like a sleazy car salesman with his sales tactics. Read More

Certainly, here's the updated review with your additional point:

Title: **Disheartening Experience with Greystar Management**

User: **Anonymous Tenant**

Rating: **1 Star**

Review:

From the outside, this residential complex may seem like a promising living space, but don't be fooled by its facade. My experience here has been nothing short of disappointing, all thanks to the negligent management by Greystar.

Firstly, the issue of parking is a constant headache for residents. Despite being... required to pay for parking, what we get in return is an unmaintained garage with doors that are perpetually left open. This not only compromises the security of our vehicles but also poses a significant safety risk to everyone in the building. Shockingly, even when incidents like car break-ins occur, management's response is utterly lackluster. There's no sense of accountability or urgency to address such critical security concerns. It's as if they turn a blind eye to the safety and well-being of their tenants.

Furthermore, the dysfunctional doors have been a persistent problem since the day I moved in. Despite numerous complaints and requests for repairs, it's disheartening to see that management shows no interest in resolving this issue. It's a basic necessity to have functional doors for both security and convenience, yet it seems like such concerns fall on deaf ears.

To make matters worse, attempting to communicate with management is like shouting into the void. Emails and requests go unanswered, leaving tenants feeling neglected and unheard. This lack of responsiveness only exacerbates the frustration and sense of helplessness among residents.

Adding insult to injury, if you enjoy the thrilling experience of fire alarms going off regularly for no apparent reason, then this is the place for you. It seems like a never-ending cycle of inconvenience and disregard for resident comfort and safety.

In conclusion, my experience living here has been marred by the apathetic attitude of Greystar management. What could have been an excellent living space is overshadowed by their abysmal neglect and disregard for tenant welfare. It's disheartening to see such potential squandered by incompetence and indifference. Unless there are significant improvements in management's approach to addressing tenant concerns and maintaining the property, I cannot recommend this place to anyone seeking a safe and comfortable living environment. Read More

I want to preface this review by saying I emailed the Portola manager over a week ago.

Residents previously had the option of paying $100 for a “secure” parking spot in the garage or they could park in the mall area for free. However, the mall decided that residents can no longer park in the mall, forcing all residents to park in the garage. Those “affected” by the recent change get to park in the garage for $50. However, if you were already paying for a spot, your parking fee stays at $100.... Now it is difficult to find a parking spot. I asked about lowering my parking fee to $50 and I was told that they cannot give discounts.
Anytime I went to the office to ask questions about the new parking situation, I either received incorrect information or was told “I don’t know.” The incompetency of the front desk has a lot to do with the high turnover at The Portola.

I have lived here for almost two years and the garage doors have been broken 90% of the time. Once you have access inside of the garage, you have free access to the entire apartment complex. Therefore, this is not a “secure” facility that is advertised and feels unsafe.

Last week, I had a package delivered in the lobby. I received a picture that my package was in the lobby. I went to get my package later that evening and my package was no longer there.

In May of 2023, I got home at 1:00 AM from work. My key to my apartment would not open my door. I called emergency maintenance and they laughed. They said this was not their problem and would not help me. I had to find somewhere to stay for the night. The next day maintenance had to rekey my apartment. I have no doubt in my mind that my lock was mistakenly changed while I was at work that day. This is unacceptable. Additionally, the front desk did not verify that I even lived in my unit before changing my lock and giving me access to my unit.

I have had several issues with my water heater leaking into the unit below me. In January of 2024, my water heater was replaced. I then received a phone call about a month later that my water heater was being replaced. I told maintenance that my water heater was already replaced. I then received a follow-up phone call stating that they fixed my old water heater and they were putting the old water heater back in. I'm not sure why this was necessary when I already had a new water heater that worked. I also had to deal with numerous people coming in and out of my apartment to replace a working water heater. Read More

I'm surprised at the negative reveiws.Our unit is beautiful. It's like resort living. The apartment is updated with beautiful luxury plank laminate, no carpeting, brand new appliances with includes a side by side refrigerator, not the usual tiny apartment fridge. All the amenities you could ask for, a supermarket, bars, restaurants and beuatiful high end shoppes.What more could you ask for??? Thanks Portola!!!

Of all my time here, I don't think I've had one pleasant experience with anyone at the front office or management. It's a shame that such a beautiful building is wasted with such poor maintenance. I'll be moving out soon and I hope any future candidate can see my warning and avoid this place at all cost. Management changes all the time but nothing ever gets done, hopefully that will change one day.