Avena Apartments

I moved into this community about 15 days ago, and I have mixed feelings about my experience.

The community itself is nice, and the leasing office staff has always been polite and friendly. I do think the property has a lot of potential.

Unfortunately, the apartment I received was not move-in ready. I expected maybe some dust or minor cleaning, but instead I found rat urine and droppings behind the refrigerator, behind and underneath the washer and dryer, underneath and inside the stove, glass... and hair inside the dishwasher, and hair inside the refrigerator. Since I was moving from out of town, I didn’t inspect every detail during the walk-through. I did mention there was a strong smell, but I was told it was because the breakers stay off while vacant units are empty.

After moving in, I let the office know about my concerns. They offered to have housekeeping come back, which I appreciated, but I chose to clean it myself. As I cleaned, I realized how much had been missed. The property gave me a $50 concession, but it didn’t come close to covering the cost of the cleaning supplies or the time it took to deep clean and disinfect the apartment. I’m still waiting on a few maintenance items to be completed from my time of move in.

Overall, I think this community has potential, but I highly recommend asking to see your actual apartment before move-in and inspecting it carefully. I’ve attached photos of the condition the apartment was in when I received the keys so others can make an informed decision. Read More

Not worth the money. Homeless people everywhere. All night loud pool parties, unsafe parking lots, management staff acts like this is a Waffle House.

I've called a number of time to figure out what type of internet speeds they provide...no one could tell me. They did tell me that I'd have to pay for a $85 "media package" with cable and 100mb/s internet regardless if I used it or not.

I called Xfinity and they said they provide 1200 mb/s internet speed at only $40/mo

The $85/mo forced to have media package is a sham in 2023...

Parking is also an issue and garages are on waitlists meaning there's no point to moving in if you need a garage... .

Staff hung up when I asked why I was told that I had to do my own research on the internet capabilities at their own complex. Looking forward to speaking with a manager in the future.

Read over elsewhere and they are not averaging 4 start. it sounds like the community needs help. Read More

The office staff are rude, rude, RUDE. The maintenance staff have one person that can fix your AC/Water Heater. So if they go on vacation, well none of your things are fixed.
The outside WAS fine when we moved in, but now there is a HUGE rat problem. They're crawling into cars, all over the dumpsters, raccoons as big as dogs wander the property. The trail to the East used to be beautiful, but is now overrun with homelessness (not their fault). They spent who knows how much money to PAINT THE... LANDSCAPING ROCKS and re-do the parking lot, both of which are now pointless because the lot is messed up and the first storm washed the paint away. The pool, hottub, clubhouse, and gym are absolute jokes. Chemical burns received from pool and hottub MULTIPLE times...
The crime rate has more than TRIPLED since we moved in. Vehicles broken into, package thefts, things stolen off balconies, mailboxes were broken into and un-repaired for MONTHS. There's always police on property. And the "security" guard they have is on-site MAYBE once before the sun goes down, in an unmarked car. That's it.
The tow company was super shady and just hooked and booked with no warning, after people pay A LOT of money just to park 5 buildings away from their front door. Not to mention the lights in the parking lot don't work. So I hope you have a flashlight. The snow-removal is atrocious. I've broken a leg, a wrist, and bruised my tailbone 3 times all at different locations in the complex because they don't shovel, plow, or lay down sand.
The inside was decent, but things are CHEAP and its apparent. Our ceiling is cracking all over, the door frames are coming unattached from the wall in places we don't even use (spare bedroom closet), the windows are drafty, everything creeks under our feet (sorry downstairs neighbors).

If I could give Avena Apartments in Thornton (not Avana, AvEna) zero stars, I would. Regret spending "luxury" money for a non-luxury complex. Read More

I have tried to get my A/C unit fixed since my original move in date in December 2020. They have been by 6 times telling me I am wrong. My apartment sits at 80 degrees, while it is set to 69. I have to run the ac 24/7 due to this issue. There is no resolution, but to say sorry. Save your time. Rent somewhere else.