Mill Pond Village

All of the maintenance crew including Mark, Glen, Justin, Kyle etc are very hard working and address issues in a timely manner and are very knowledgeable, professional and helpful. We have had a positive experience living here

Good luck ever getting ahold of anyone, if you message or email no response, they have a message option on the app but there is no point to it because no one ever will reply. If you leave a message with the answering service asking for a call back they wont ever call back. If you go to the front office when theyre open (during hours everyone works so its so hard to get in if you need to talk or pick up a package) they’ll tell you they’ll call you back with an answer to your question, they wont.... Your packages will be in a locked room only the front office has access to so if you package gets there on Friday and you get out of work later than 3 when they close you wont get your package until the next business day their open. Theres mice that are in the walls that will try and get in your apartment. They will continue to raise the rent for the same apartment you have been in for years without doing anything to make the increase worth it. My rent has gone up $500 in three years. Still the same paint, carpets that have dents and stains from previous tenants, and stained bathtubs. When you see black dots on the ceiling from asbestos coming through they’ll tell u its “just a stain” and paint over it. The windows leak when it rains, they’ll just put calk over it to “fix” it but by the next storm its leaking again. Theres mold in the toilet tank lids but when you ask to fix it they say “mold doesn't grown there its just stain” and they'll spray it with bleach and say its good. When you tell them you have cats and not to leave mouse traps in the open theyll hide one on the floor behind the toilet and when your cat gets stuck and you call 8 times asking to speak to someone because that should have never happened theyll keep ensuring you theyll call back and a manager will be right on it but they will ghost you and never reply. The acs drip water into the dirt by the front doors so its covered in green moss thats slippery and has such a strong smell. Save yourself the headache and avoid this place at all cost. Read More

The unit itself was nice but office staff is awful. You can call every day for weeks on end and leave 20 messages and no one will get back to you. You have to email 3-4 times before they maybe respond. You need to go into the office in person if you need anything. It took almost 2 months to get our security deposit back. We didn't get our lease renewal until a month before our lease ended. We had a huge basement that we couldn't use because it got 1-2 inches of water every time it rained. The... gym that was set to open in April 2023 still isn't open except during office hours (when normal people are at work). Lots of unleashed dogs running around the property & residents don't pick up dog poop. The unit itself was nice enough & maintenance was great but don't expect anything from the office staff. Read More

Going on 6yrs here. Both myself and my Aunt love it here. My Aunt is mentally challenged and has been treated with the respect she deserves. This means alot. We would like to thank millpond for making our townhouse a home.

the home is decent but the response and support from the office is nonexistent. They send phone calls to a third party and then never get back to you. They answer emails about 10% of the time. There is little support from maintenance. Only bandaids.