7/3/25
Great Response
Maintenance Team @ Rosewood is GREAT!
Quick summary: 9pm A/C went out. Temp was still over 80*. Husband has severe lung issues. James showed up. Wasn’t able to fix on the spot. Appointment set for contractor to come first thing next morning.
***Above and Beyond***
James said “he couldn’t sleep” and @ 3am he called to say he “hunted down an alternative to get my Husband safely and comfortably through the night”!! James Genuinely cared about how difficult it would be for my him w/ the temps and... humidity still so high!
Awesome guy! Thoughtful and Compassionate guy! A true asset, employee and human being! We appreciate you James!!
Review from Apartments.com
Property Manager at Rosewood, L.L.C. (RWD) responded to this review
Lisa, We are delighted to hear about James' exceptional service! His compassionate care for your husband's comfort truly reflects our values. Thank you for recognizing his dedication. -The Team at Franklin Communities