The Waypointe Apartments

If I could give Zero stars I would. Terrible Communication and False Promises

I’m beyond disappointed with this apartment complex. They love to advertise a “premium experience,” but good luck actually getting it. The pool — one of the main reasons people move here — is closed constantly with little to no notice or explanation. It’s the middle of summer, yet residents can’t even enjoy one of the biggest amenities we’re paying premium rent for.

The communication is a joke. Management barely... responds, and when they do, it’s vague excuses and no solutions. If you’re considering living here for the “resort-style” perks, don’t waste your money — you’ll just be stuck watching the sun while the pool gate stays locked. Save yourself the frustration and find a place that actually delivers on what they promise Read More

Management is absolutely useless. The manager is always conveniently unavailable when issues arise. Work orders are ignored for weeks at a time. Safety concerns aren't taken seriously.

The management here sucks and its gotten worse. It's a bad sign when your neighbors on your move in date tell you how bad it is. Anyone interested should really ask a resident for their honest opinions.
1. Fire alarm goes off so often, worst than a college dorm for dumb reasons. There has been no attempts to fix this.
2. Garage doors and building side door do not lock and it is a huge safety concern. Work orders were put in weeks ago and absolutely nothing has been done to fix it.
3. Garage is... also absolutely disgusting.
Instead of fixing these issues, they been a hardass on garage parking. We've moved up to higher floors as requested and yet they still put barnacles on us even when we have stickers. We pay every single month on time without fail and this is how they treat us. Don't recommend. Read More

I have been living at the Quincy for over a year and everything has started to shift SOUTH! Since the take-over of SOM (South Oxford Management), this living situation has become an absolute nightmare. Nobody answers on a consistent basis at the leasing office. If you go see them, you'll get the usual answer "we'll look into it, we are aware of it, ..." Yet, nothing happens. I could talk about the lack of amenities, the "cleanliness" of the overall building, the fact that there are no security... cameras in areas where people are smoking marijuana at all times of the day, there is no concierge, finding your package is an absolute nightmare. However and MOST OF ALL, the attitude galore that you get when you do complain is simply NOT acceptable. Read More

First, I will say that if you are looking for your next apartment home in Fairfield County - don't make it this place. When we moved it, we really enjoyed the community (made some nice friends) and even saw splashes of positive growth for this place. This all quickly changed as The Waypointe changed owners multiple times and declined in to chaos (and yes, I truly mean chaos).

Some of this includes:
-Limited to no upkeep of the grounds and common spaces - dirty hallways, elevators, parking... garages and outdoors spaces. While they finally painted the walls and replaced the carpets it took forever and they clearly farmed it out to a low bidder. The carpet crew even damaged the paint job that was done - nice work!
-Slow and no response to maintenance requests unless you deem it a critical emergency. For us, this included three asks to have work done with us finally telling the leasing office to forget it and we would document this to ensure it would not be taken out of our security deposit.
-While the staff at the Waypointe are generally nice, they aren't equipped or supported adequately to deal with what is going on. This is not on them but on the ever changing management companies, most recently South Oxford Management. They clearly have a goal to put their business first and resident second not understanding that the business would succeed if the resident was happy.
-Communication is poor all around. Systems are antiquated. Process is not in place. All three result in a terrible resident experience.

On top of everything we experienced during our time at The Waypointe (list includes: fire alarms, broken elevators, violent residents, damaged parking garage security, constant management changes, mail/package dis-organization, broken or closed amenities, etc.) our final goodbye was moving out. With no direction or information provided, our final walk through was about finding fault in us as residents for simply living in the space. No process documentation was provided - just verbal communication that a penalty would be applied! Classic Waypointe.

This place is truly a disaster. Good luck if you choose an adventure by moving in. Read More