8/29/25
Irresponsible Leasing Team
I recommend not even applying to Aventine at Fort Totten, unless you are willing to lose excessive time and application fees at the hands of their leasing office.
I spent seven weeks in the application process and lost two application fees (multiplied by # of applicants) - because, after their delay and lack of cooperation with my first application, I was required to submit a second application to move forward. There were several weeks in the process that I both called 3-4 times and emailed once... or twice to hear nothing back. I lost count of the number of times that I was told that a callback request had been submitted on my behalf, to never be executed on their end. The leasing office is inefficient, unresponsive, and uncooperative - except for Joseph/Joe, who was assigned to my application for about two weeks and had appropriate response times. Altogether, I am out $175 in application fees and at least 6 hours of time in failed correspondence (beyond time spent moving the application forward) that wouldn't have been required with a more responsible leasing team.
Ultimately, I leased with a competitor because I ran out of time with the Aventine. I recommend that you go elsewhere before wasting your time and money.
Review from Apartments.com
Property Manager at Aventine Fort Totten responded to this review
Hi, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience.