Mount Vernon Plaza

I can’t recommend this building at all. It’s not that nice of a building, but the rooms are spacious. They still have not opened the gym, which they said would open last summer. The front desk staff is completely incompetent and rude. They yell at residents for the slightest things, like asking for your package without showing them “proof” that you have a package, because they don’t want to get up and walk 5 feet back to where the packages are kept. They also don’t allow residents to sit on the… stairs outside the apartment, because it “looks bad.” I think it would look like people are actually enjoying the space… instead they act like it’s a detention center. Don’t rent here. Read More

I lived in this apartment for several years and generally had a pretty poor experience. The apartment is in a good location and set up fine but the pros end there. The staff is really difficult to manage and extremely unresponsive. They treat the building like a dorm and its pretty uncomfortable. The leasing and management office are really difficult to understand, don't know how to clearly communicate, and make errors that leave people in really bad lurches. The front desk staff is also really… rude, they act like giving us our mail is a major favor and not part of the job. I cannot stress enough how bad dealing with management here is. Especially given their inability to communicate properly. Also, you pay in physical check form, so its just a dated system all around. Read More

Throughout my short stay at this building every interaction with the leasing staff was unpleasant, stressful, and unprofessional. My leasing process was anything but seamless, with them being extremely unresponsive up to the start date of the lease and completely unorganized with the leasing documents. I felt the staff was unprepared for my appointment to sign the lease, and after all the stress and time that went into organizing the documents my name was spelled wrong and they needed to be… recreated. My move out process was just as unpleasant. The staff was unresponsive, and seemed to have communication issues within their own office. After being told we did not comply with the lease termination process and would need to extend the lease another month, I received a phone call from a staff member asking for my key for move out inspection. She was completely unfamiliar with my leasing documents and when the lease was supposed to terminate. She stated that I was trying to break my lease early, and not follow the correct term (this was after going back and forth with the office for over a week on trying to confirm my intent to terminate). I had to explain the error to her that she was misreading my leasing documents that she had created. I also received conflicting information from different staff members during the extremely stressful process. I am glad to be done with this building, and do not recommend it to others even though the price is very good for the location. The stress and unpleasant interactions throughout the entire process were not worth it. Read More

Worst customer service ever. You don't post a phone number online ((844) 460-2652)) and then expect to be contacted "only for emergencies".