1/25/25
No amenities, rats
The sauna and spa don’t work and have not in the 2 years living here. Gym currently closed due to months long rat infestation which has spread throughout the building walls. Mean management - maintenance requests take forever. Always some type of construction. Usually because there’s a huge underlying issue - right now it’s the roof and a few months ago the entire front parking lot and garage had to be redone which took almost a year.
Review from Apartments.com
1 Person Found This Helpful
Property Manager at Quebec House Apartments responded to this review
We understand your concerns and share your frustration.
Our team has been working around the clock to address issues with rodents. Unlike a typical building repair, exterminating rodents from a large building is far more complex because it requires... finding and sealing countless hidden entry points and pathways that rodents exploit throughout the building, many of which are out of sight and difficult to access. We have engaged numerous pest specialists – including a company that uses specially trained canines – to exterminate rodents and to conduct all necessary maintenance and cleaning in the building. As a result, we had to close down the gym in one of our buildings for repairs and cleaning but has since reopened.
We did not anticipate the need to repair the garage, but that effort was absolutely essential and cost more than $3 million.
As soon as the roof replacement is complete, the roof deck will reopen. We are anticipating this happening in late May or early June.
We are taking every step to expedite repairs, prioritize safety, while attempting to minimize impact on our residents. We are committed to making all amenities available once we complete the necessary improvements and repairs.