Union Heights

Hello,

Thank you for taking the time to share your experience and for your review! We truly appreciate your kind words about our customer service team. It means a great deal to know that you and your family enjoy living at Union Heights and have... found our team to be helpful and attentive.

Our goal is to provide a welcoming community where residents feel valued and supported every day. We're grateful to have your family as part of the Union Heights community, and we look forward to continuing to provide you with exceptional service. If there's ever anything we can do to make your experience even better, please don't hesitate to reach out.

Warm Regards,
Union Heights Team Read More

Hello,

Thank you for taking the time to share your feedback. We're delighted to hear that you're enjoying our amenities and the overall community.

We also appreciate you bringing your maintenance concerns to our attention. We understand how... important timely repairs are and are continually working to improve our response times and service. Your feedback helps us identify areas where we can do better.

If you have any outstanding maintenance requests, please don't hesitate to contact our management office so we can assist you. Thank you for being a valued resident, and we appreciate the opportunity to improve your experience.

Sincerely,
Lisa Ross
Sr. Community Manager Read More

Hello,
Thank you for your feedback. We're sorry to hear your experience wasn't a great one. We'd appreciate the opportunity to learn more about what went wrong so we can improve. If you're willing, please reach out to us directly with more details.... We value your input and hope to have the chance to provide you with a better experience in the future.
Sincerely,
Union Heights Team Read More

Hello,

Thank you for taking the time to share your experience at Union Heights! We're happy to hear that you've had a satisfactory experience living in our community and that our team's customer service has met your expectations.

Providing... excellent service to our residents is one of our top priorities, and your feedback means a great deal to us. If there's ever anything we can do to make your experience even better, please don't hesitate to reach out. We appreciate you being a valued member of the Union Heights community!

Sincerely,
Union Heights Team Read More

Hello,

Thank you for taking the time to share your feedback. We are disappointed to learn that your experience in our community has not met your expectations.

We take concerns regarding communication, building access, and security very seriously.... Our team strives to provide responsive service to all residents, and we regret that you felt it was difficult to connect with management regarding your concerns. We also understand the importance of properly functioning access-control systems and recognize the frustration and concern that can arise when these issues are not resolved as quickly as expected.

Please know that maintaining a safe, comfortable, and welcoming living environment remains a top priority. We continuously evaluate property operations, maintenance needs, and resident feedback to identify opportunities for improvement. Rent adjustments are based on a variety of market and operational factors, but we understand that residents expect to see value reflected in their living experience.

We appreciate your recognition of our concierge team and are sorry that other aspects of your residency left you dissatisfied. We would welcome the opportunity to discuss your concerns further and better understand your experience. Please contact the management office directly so we can address any unresolved issues.

We wish you the very best and thank you again for your feedback.

Sincerely,
Lisa Ross
Sr. Community Manager Read More