Jemison Flats

Thank you for your five-star review! We're delighted to hear that Cole and our management team have made your move easy and that you're enjoying our clean, safe, and friendly community.

We're disheartened to learn about your opinion of our community and team. We value polite, prompt communication and apologize if you feel you received anything other than our best efforts. We dispatched our maintenance contractors to your home... multiple times to ensure the issues you reported were addressed. Our leasing agreement clearly states the requirement to provide 60-day notice if you do not wish to renew your lease. If we do not receive this notice, your lease is automatically converted to month-to-month. This is a common practice throughout the apartment industry and not limited to our management. A lease constitutes a binding legal contract, and we advise residents to review the terms thoroughly and mark important dates to avoid penalties and fees. We understand your frustrations and are sorry you feel this way regarding our leasing practices. If there is anything further you'd like to discuss, please feel free to contact us at your convenience. Lee mas

We're sorry you are dissatisfied with the lifestyle you've found at our community. The team takes great pride in caring for our residents' needs, and we apologize if you feel our service is lacking. According to your maintenance request history, your... refrigerator's ice maker was repaired, and a clogged shower pipe was cleared. We did not find a request related to leaking pipes. The odor in your home was originally reported on 6/7/22. Our team worked to replace the plumbing under your sink the same day in an attempt to rectify the issue. Once notified of the odor's persistence, our team investigated to identify other possible sources of the smell. There is no evidence of a sewer pipe bursting into your AC unit. The source of the smell was determined to be coming from an AC condensation line in need of a P-trap. Our vendor installed this trap on Tuesday, 6/14/22. We are glad this situation is resolved but disappointed you feel our service was not meaningful or prompt. We would also like to know which team member instructed you to call the health department, as action is a significant departure from any of our standard protocols. If there is anything further you'd like to discuss, please contact our office, and we will be happy to continue this conversation. Lee mas

Our team is delighted to receive your flattering review of Jemison Flats! We aim to provide a five-star lifestyle at our historic lofts and couldn't be more pleased knowing your experience reflects our goal. Keeping residents content with life is a... priority for every member of the staff. We feel upgrading our homes and community with contemporary features and revitalized amenities helps us maintain an exceptional standard of living. Your compliments towards our service are also appreciated! The team loves providing professional, courteous service and is always happy to be of assistance. We hope you call our community home for many years to come, and if there's anything you need, please don't hesitate to contact us! Lee mas