24/5/25
maintenance is terrible
My power went out randomly on Friday the 23rd. I put in a request for it to be fixed and gave them permission to go inside the residence since my roommates and I worked. Instead of them going into the residence maintenance called to complain about how no one answered the door when he wasn’t heard. When I spoke to maintenance on how I am waiting and having to risk my job because of how long I’m waiting he hung up in my face. The complex says to contact them for emergency maintenance like this but... is unresponsive.
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Administrador de la propiedad en Reserve at Boardwalk respondió a esta revisión
Hello,
Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience and frustration you encountered during the power outage. It’s never our intention to cause added stress, especially in situations that affect... your home and daily routine. We understand how important timely and respectful communication is, especially when dealing with maintenance issues. Your feedback regarding our response and the conduct of our maintenance team is taken very seriously. We are currently reviewing what occurred to ensure that protocol was followed and to address any lapses in professionalism and responsiveness. We want to assure you that emergency maintenance requests are a priority for us, and we regret that this situation did not reflect our commitment. Please reach out to the management office directly at the information below so we can gather more details and work toward a resolution. Your comfort and trust are important to us, and we’d like the opportunity to make this right. Thank you again for bringing this to our attention.
- Reserve at Boardwalk; 334-523-0559