TGM Ocotillo Bay Apartamentos

Absolutely the worst place to live!! New to Az when we moved there, never told about all the extra fees, taxes on each little item & having to pay hoa/complex maintenance fees.. This place is over 20yrs old, no need for tenants to pay those fees. Had a ladder & no outside lights for a whole weekend, exposed wires by my bedroom as well. Water damage from above water heater leak, never fixed the inside, said would do it when we moved out... Bugs Bugs, gross! Said they spray every Tues & We'd have... to pay extra, hell no. Sinks & tubs started peeling the day we moved in & toilet seats broke(plastic cheap ones). Said they couldn't respray the surfaces because I worked from home & had to be out for 24hrs, wth.. all appliances were from the day they were built. Management company refuses to call me back! Was suppose to have faux flooring & got carpet, charged $800 for new carpet. Don't forget taxes on fees of moving out as well! Overall communication with these people is horrific Lee mas

I planned to move from San Diego to Phoenix and liked one of the apartments. The good thing about the apartment is the green landscape. However, there are few unprofessional things I experienced about the staff and that's why I am giving it a 1-star review.

I submitted my application on Monday night (March 9, around 8:15 pm) for a unit. On Tuesday morning (around 10 am), I got a call from their manager (Chaftity - I hope I spelled her name right) that the apartment I applied for is no longer... available. She mentioned that she didn't run my background check yet and asked if I am interested in any other apartment? My reply was, no, and I said, they didn't run my background check, please refund my application fee? She said yes, they will refund. I contacted the agency they use to process the application fee (APARTMENT MGT CONSULTANTS) and they confirmed that my application fee will be refunded in 3 to 5 business days.

Today (March 24), I see no refund yet. So I contacted Ocotillo Bay again, they said they eventually processed my application and won't be able to give me a refund.

This was unethical on their part, due to the following reasons:

a. They have a communication issue among the staff working there. Nobody put a note on my application that it should not be processed, as the apartment unit I applied for, is no longer available and that I am not interested in any other apartment. I am assuming, someone else picked my application 2-3 days later and just ran the background check on my application.

b. The manager told me on March 10th morning that they will not process my application and will issue me a refund. Today when I talked to her, she didn't have the courtesy of accepting that there has been a mistake and correct the loophole. Instead, she said, they didn't do any mistake.

In general, a $50 application fee will neither make Ocotillo Bay Apartments rich, nor make me poor. However, this behavior talks a lot about how much professionalism and ethics the apartment management team has or how much they care about prospective renters. Lee mas

We had maintenance order about a month ago and followed up couple times but sill it's not fix. They says they have many other maintenance orders in the priority. We had similar experience in the past as well where you have to follow up for the maintenance. Very bad service for the maintenance.

I greatly enjoy living here! Not only are the apartments well appointed, but the service I’ve received from the both the Front office and Maintenance team have been outstanding. Chris in Maintenance, especially. They have always promptly answered any needs within 24 hours of the request (work may/may not be completed by then, but it is at least acknowledged). Front office team does a very good job replying to email/being accessible within a few hours via phone if needed. Overall, it has been a... wonderful community. Give it a look! Lee mas

This is a great place to live. I worked closely with Tina (management) as I moved in and she made the whole experience lovely as well as professionally managed our paperwork and moving process. The complex is a great place for families and has a beautiful set up. Our apartment is perfect and maintenance was timely, respectful and efficient the one time we needed something fixed. Come take a tour-- you'll want to live here too :)