Trevi Apartment Homes

I’ve been living at Trevi Apartments, specifically in the Rossini unit, and overall my experience has been a rollercoaster.

Things started off pretty well, and I was excited to move in. The leasing process was smooth. But the first issue popped up right away: I didn’t receive my mail keys. I was told we were on a list to get them, so I was patient at first. But five months in, I still had no access to my mail. After repeatedly asking the office, I finally received the keys—eight months into my... 13-month lease. That was frustrating and felt avoidable.

Later on, I decided to adopt a dog. Trevi advertises itself as a dog-friendly community, and that part is true—tons of dogs, lots of variety. I adopted a boxer and had all the necessary paperwork ready to officially add her to my lease. But when I went to the office, the staff tried to claim that my dog wasn’t allowed because they believed boxers were considered “mastiff breeds.” Boxers weren’t on the breed restriction list, though. And ironically, I’d seen plenty of clearly restricted breeds around the complex—pit bulls, German Shepherds, Great Danes—you name it.

Then something weird happened: after I left the office and started chatting with a potential new tenant outside, the leasing agents suddenly came running out and reversed their decision, saying my dog was fine after all. The whole thing felt shady, like they didn’t want the new person overhearing bad vibes.

The biggest issue by far was the internet. When I moved in, the only provider was CenturyLink. During my lease, CenturyLink came out six different times to fix connection issues. I was trying to transition to remote work, but I couldn’t rely on the internet at all. CenturyLink techs even told me they believed the complex had outdated wiring and that the Chandler heat was making the issue worse. I wasn’t surprised.

Credit where it’s due: the maintenance team is awesome. They’re fast, reliable, and always helpful.

Unfortunately, as my lease neared its end, the complex started to go downhill. Trash overflowed from the dumpsters, no one was picking up after their dogs anymore, and stray kittens were rummaging through garbage at night. It felt like management had checked out.

When it came time to renew my lease, I never even got a renewal offer. With only about 20 days left, I went into the office myself. Instead of offering a deal or even keeping the same rate, they told me my rent would be going up. That was the last straw—I decided to move.

T Lee mas

Moved in August and I was assured that there would be no issues with maintenance unlike what the reviews had mentioned. Well, I should have trusted them. Have had a work order in for my broken microwave and dryer in for 2 months (posted on October 13) and it is now December 12. For some reason the fire alarms here also do not take batteries, and they need to replace the entire alarm when it starts beeping due to low battery. One of my bedrooms has been without a fire alarm for a month now as... well (posted on November 15). I have also communicated with the front office multiple times about the requests, and have been assured they will get taken care of. This led to maintenance coming up and leaving a note saying they will need to come back and they just never did. It is a shame because the complex is beautiful and in a great area, but people move into apartments to not have to deal with completing maintenance themselves. Lee mas

The apartments are ok. They have most things updated within the flats. The location is perfect, not too far from everything. There is shopping not even 7 minutes away. The pools could be cleaned, but there are 2, which is a plus. They give you a gate code but the gate stays open 24 hours which is unfortunate. One attribute I liked was that it was gated but not. Unfortunately, I will have to rate them as mediocre because maintenance and just getting anything done in a timely fashion is beyond... them. I moved in on June 17. I completed the walkthrough and there were a few things that bothered me. I thoroughly inspected it myself and took pictures for my own collection as advised. My toilet was leaking at the bottom when flushed (easy fox needed to be tightened). The major thing that has yet to be fixed is my dishwasher. I ran it the first day to test it out and I noticed stagnant water that wasn't draining. Again, I wrote this problem on the paper provided to me to describe what was wrong with the apartment before moving in. A week passed. Nothing! 2 weeks passed, I called and they stated people called off so I wouldn't be able to be seen until that week (as it was a Saturday). Later that week came around (Tues/Wed) I walked to the office and spoke with two people personally (a receptionist and manager) and the manager said she had just gotten back from vacation and hadn't gotten a chance to look into anything. I expressed to the young lady that I understood. If someone could just address the two main problems that involve water, I'd be happy to compromise on timing. She said she would send someone pronto. The next week rolled around ( week 3) and a young man came to inspect and fix the toilet. He also looked at the dishwasher and told me that I needed a new drain, he would order it, and it would be here by Wednesday (it was a Monday). The NEXT WEEK ROLLED AROUND (WEEK 4) AND STILL NO UPDATE. I HAVE CALLED AND PERSONALLY WENT INTO THE OFFICE FOR THE 3RD TIME REGARDING THIS DISHWASHER. THE WATER HAS BEEN SITTING FOR A MONTH STRAIGHT! IT HAS STARTED TO SMELL! I've asked on multiple occasions for them just to come drain the water so that it wouldn't smell. I can wait for the part to come. This is very disappointing! It should not take a whole month to just drain the water. I shouldn't have to use my tools to drain it when the problem was here before I moved in! Lee mas

Seriously. Do yourself a favor and go somewhere else. First of all the unit I moved into was NOT ready. Drawers broken/not opening properly. Drains not draining. Sharp things poking out of the carpet. Dishwasher not mounted properly so it moves any time you try and open/close it.
All of this is frustrating on its own but the thing that pushed me over the edge is the parking
situation.

There is no reserved parking for tenants unless you PAY for a garage unit.
What this means is that there is no... guarantee that you, the person who lives there, may have
to park very far from your unit because someone has guests over, IF you get a parking spot at all.

Lee mas

Don't move here, this is the worst apartment I have ever lived in. It was filthy dirty and not move in ready when we received our keys. We had to reschedule movers in order to clean prior to moving in. Response and communication from office staff are horrible at best if they communicate at all. They almost never answer the phone and voicemail is almost always full so you can't leave a message. If you are able to leave a message, they won't return your call.
When moving out we were not allowed to... be present for the move-out walk through. They deducted money from our security deposit and won't provide the detail of what was deducted.
By far the worst apartment ever. Save yourself the headache and aggravation. Lee mas