Altura Apartamentos

the rudest people i have ever met work there, dont fix any problems you had when you live there. the view is nice but gets old. rather live on the street then move there ever again

This was truly the worst apartment complex I have ever lived in. 3 management changes and the building sold within 16 months. Nothing ever works, you get to wait 15 minutes for an elevator because they constantly break, and you’ll likely get trapped inside one at some point. Hot tub has not worked since May 2021. Pool is constantly closed and the tile in the pool area is broken and loose. Management sucks they don’t know how to do anything. This is the furthest from “luxury” you will find. Do... yourself a favor and stay away from this trash place. Lee mas

The new management has given away my parking spot twice. The first time I was told that the issue was resolved, the second time I was told my spot couldn’t be given back to me. I was told I would be reimbursed for parking and it would only be a few days. When I called back 5 days later, it seems I wasn’t even in managements radar. I was told I could try to find a handicapped spot as they aren’t towing those. I have every little faith that I will ever be able to resolve this issue given the... responses I get each time I call, show up or email. I highly recommend against this building if you expect previously signed parking leases to be upheld. Lee mas

Don't get caught up in the fantasy of the views, it's the inside that you should be concerned with (how poorly the new (took over in August 2021) Grand Peaks manages this property and conducts their business). If you have money and are looking for luxury, you'll feel like a sucker as soon as you see how business is run.

By any means necessary. This is the extent that the new Grand Peaks management and on-site leasing will go to avoid addressing your concerns, and the extent they will pursue you for money you do not owe them. My neighbors and I have a variety of problems not getting addressed by Grand Peaks at this rundown property in downtown Phoenix, AZ. They include things such as not having hot water at all, not having air conditioning at all, washers/dryers not function well/at all with no compensation, and... amenities that are consistently broken. The website will get you all excited about moving into this building that opened just over two years ago, but don't make the mistake of doing so. Tenants have one issue after another, and Danielle and Winter that are your onsite "leasing professionals" will not get you taken care of. They promise so much, but don't deliver. My partner has the lease at this property on an 18 month lease, and is stuck here for quite a while longer and the two of us are miserable. Don't make the mistake of signing at this property. Lee mas