Elevate at South Mountain Apartamentos

They will over charge for your 1st months rent, won’t fix ac, change name and payment options without further notice and make you pay OVERCHARGED late fees

I'm new to Phoenix. I applied, got accepted, paid my fees and signed my new lease, ALL from my laptop! The office staff was super friendly and welcoming when I picked up my keys. I feel very welcome.

I first moved in September and it’s was nothing but a lot of dead roaches under my fridge, a piece from tub fell off first day and on top of they I had to sign multiple renters agreement papers with a different management group because they couldn’t get there way of paying rent there to work…the pool is nasty, people sleeping inside the laundry room…didn’t have a/c until I left two days into my lease..don’t do it

Did I get your attention yet? My family and I foolishly moved into this run down complex on 03/19/2021. We travelled all the way across the country just to find out that the lease we signed prior to arriving was already broken by Urban Communites when we got here. The lease we signed stated that electricity was included, but it was not for the first few months that we lived here. We had to set up our own prepaid electricity for months. When they finally decided to switch all of the power over we... had to go to the slummiest hotel they could find. On the day it was supposed to be completed (this was a record setting heat day with temperatures at 114 degrees) my 2 year old son and I sat in an apartment with no electricity, no ac, no water… for 7 hours before being told we had to go back to the hotel because it wasn’t going to be finished. My baby was so hot that I had to put him in and out of the filthy pool (that is now shut down by the Maricopa County Environmental Services) just to try and cool him down. That wasn’t enough, so I had to go around to other people’s apartments that still had power to get cold bottles of water to pour on my child. My son was taken to the Phoenix Children’s Hospital for heat exhaustion as a result of this. Less than a week later, our neighbors apartment flooded into ours. Maintenance came in the middle of the night, took something from under the sink, and said that they would be back the next day to fix the damage from the flooding. They never came back. We then submitted a request that now says the work was completed, it never was. We have been living with mold under the kitchen sink this whole time. It doesn’t stop here!!!! Shortly after this our car was broken into by the homeless junkies that roam the parking lot and sleep in the laundry room because none of the gates here work. Our identities were stolen and we’ve had to pay thousands for credit repair companies and identify theft protection. We never found out who did it because when we went to the office to ask for the camera footage…. we found out the camera do not even work! We were fooled into thinking this was a gated community protected by video surveillance, and none of that was true. Our car has been broken into and damaged two more times after this. But wait…. there’s more!!! We never had our central heat and air installed, couldn’t figure out why… Urban Communites would not pay the company that did half of the apartments already. Lee mas

We travelled all the way across the country just to find out that the lease we signed prior to arriving was already broken by Urban Communites when we got here. The lease we signed stated that electricity was included, but it was not for the first few months that we lived here. We had to set up our own prepaid electricity for months. When they finally decided to switch all of the power over we had to go to the slummiest hotel they could find. On the day it was supposed to be completed (this was... a record setting heat day with temperatures at 114 degrees) my 2 year old son and I sat in an apartment with no electricity, no ac, no water… for 7 hours before being told we had to go back to the hotel because it wasn’t going to be finished. My baby was so hot that I had to put him in and out of the filthy pool (that is now shut down by the Maricopa County Environmental Services) just to try and cool him down. That wasn’t enough, so I had to go around to other people’s apartments that still had power to get cold bottles of water to pour on my child. My son was taken to the Phoenix Children’s Hospital for heat exhaustion as a result of this. Less than a week later, our neighbors apartment flooded into ours. Maintenance came in the middle of the night, took something from under the sink, and said that they would be back the next day to fix the damage from the flooding. They never came back. We then submitted a request that now says the work was completed, it never was. We have been living with mold under the kitchen sink this whole time. It doesn’t stop here!!!! Shortly after this our car was broken into by the homeless junkies that roam the parking lot and sleep in the laundry room because none of the gates here work. Our identities were stolen and we’ve had to pay thousands for credit repair companies and identify theft protection. Our wallets were stolen, my sons car seat, and the entire center console from our car. We never found out who did it because when we went to the office to ask for the camera footage…. we found out the camera do not even work! We were fooled into thinking this was a gated community protected by video surveillance, and none of that was true. Our car has been broken into and damaged two more times after this. But wait…. there’s more!!! We never had our central heat and air installed, couldn’t figure out why… Urban Communites would not pay the company that did half of the apartments already. Lee mas