Montelano Apartamentos

I love how the inside of the apartments look but the management is absolutely terrible I’ve been having problems with some of the appliances, putting in multiple work orders, and when I go to the office to raise concerns they get very hostile and try to throw you off saying to come back or try again later. Very hostile environment. Would not recommend.

Mi experiencia como residente de este condominio es muy mala

Just moved out Thursday and this place and Phil is beyond horrible. Please look somewhere else. Office staff is rude and extremely unprofessional. Any issues brought to Phil and he will make it seem you are the cause. Office staff Luna is just as horrible very unpleasant and doesn't care for the residents needs. Work orders never got done but will be marked as completed, one of my work orders took over a year to complete. Area is run down by homeless that will steal packages from door and... stuff from your patio. Parking is non existence here and if you park anywhere in front of the office your vehicle will be towed, happened 2 times in my 15 month lease, and I'm a resident!! The water is shut off 5 days out of the 7 day week but your bill will be the same!! Again Phil is HORRIBLE please don't waste your time or energy on a slum lord place! Lee mas

Roaches, water leaks(water off every other day for “repairs”) , appliances break and they wait until you stop paying rent and go to eviction court to fix them. Took 6 months for them to replace my dead kitchen light bulbs.i didn’t bother to wait for them to replace the over light(would have been another year) Ive been here for 2.5 years and needed the fridge fixed since day one, it is not sealing and adds to the fact that our electricity bill is $100-$200/ month for a 2b1b. Base rent does not... include the $30.00/month gas and $80.00/month for water. $15.00 for a parking space under a rarely lighted pigeon farm. The dog owners do not pick up and complex does NOTHING but tell other to “take a picture of the person” Lee mas

I moved here on a whim from out of state and I regret it. Staff is unprofessional, unresponsive, and absent. They do not respond to any phone calls or emails. I had issues with the unit on move-in day. Submitted a work order within a few days and they only sent a staff member when I walked into the office two months later. The maintenance staff had unkind words about management and the cheap contract work. The grounds are poorly kept, ie: loose trash everywhere. The Butler gate is constantly... broken and no notice or email sent to the tenants to advise. Constant water main breaks and fixes. Had to move for work and am currently being charged an unreasonable amount of money for "damages". Left a voice message and email for both property staff and the regional office to call me back to work something out, no response (over a week now). My toddler has washable bathtub crayons and I had no time to clean up due to an out of state fire assignment and they're charging over $250 for a tub resurfacing estimate. I will never rent from a Capilano Property again. I highly recommend you spend comparable money or a tad bit more and go somewhere else. I hope this helps all new tenants searching for their next home.
Lee mas