Scottsdale Horizon Apartments

Terrible they nickel and dime everything. Be prepared to be charged for painting and cleaning fee on moveout. Beware of community electric fees, fine print in your lease and rude staff.

Place is decent but the move out experience and staff do not make up for it. I have photos of everything before I left and now the counter is mysteriously cracked and they are charging for the kitchen & bathrooms to be redone to match! With extra fees! You will never see your security deposit and you will pay more on top of it. Trying to speak to a human being is difficult and when you do getting one that won't talk to you like trash is near impossible once you owe them money...Avoid avoid... avoid!!! Lee mas

The management company and office staff are terrible. Promises are made and not kept. Services promised are poorly managed or not provided. Example: package service is available for a cost. We paid for it but the provider set up the account wrong. Packages sat for months and the office staff at Scottsdale Horizon refused to get them - yes, they have access. Yes, they could see that our name was on the packages.

They keep adding different providers at an additional cost for utility management,... parking, mail, delivery, etc. Expect to pay an additional $130 plus a month just to have access to these providers even if they don’t do what they promise.

Our internet modem/router was incorrectly assigned to another unit so when we moved in we did not have wifi. Again the front office said it wasn’t their problem.

Maintenance requests take months to complete, we’ve had a drippy faucet, growing mold, and noisy AC for almost 3 months.

The on site team does like to offer ice cream and small spurious gestures for the residents, if you prefer that over service, security, reliability, value, and effort then maybe this is a good place for you.

MG properties is a mega-apartment management company based in San Diego. They don’t return calls or emails.

If you rent from Scottsdale horizon expect frustration and don’t expect help of any sort, except maybe a root beer float from the front office. Lee mas

For anyone looking to rent here, DO NOT DO SO!!! Sincerely. This is not a place to waste your time or money at.
I really try to give people the benefit of the doubt, working together to come to a compromise, but I needed to let any would be renters or current tenants know about my experience with Scottsdale Horizon Apartments.
During my time at this complex, I had multiple issues with the electrical, AC, roof and plumbing. Each problem I had was rectified at the maintenance team's "convenience"... . Untimely and of poor quality to say the least. Staff does not get back to you in a timely manner, making any attempt at compromising claims or asking for repairs extremely difficult or a threat to your credentials.
Other than the lack of quality maintenance, the move-out process was and is still a nightmare.
During the move-out walkthrough of the apartment, I was accused of cracking the granite counter top in the unit.
I would assume that it takes an immense amount of weight to crack granite or, because of the initial install, the granite would settle over time and potentially crack because of its own weight (forewarning for any current or would be tenants, look at your counter top before you move in or move out). The crack was deemed a hazard by the staff and could potentially injure someone .
I was charged with a $1,800 replacement fee for the entire counter top since it had been compromised. I reached out to a granite professional and he had said that he could have repaired the crack for $500, something I would have been more willing to pay if the crack was indeed my fault.
Because of the cracked granite, my credit score has suffered severely and they sent me to claims even though I repeatedly attempted to come to a compromise with them regarding repairing the crack instead of replacing the entire counter top.
If you would like to go through this same credit score dropping, poor customer service, paid just above subpar living conditions nightmare that I am enduring, rent from Scottsdale Horizon Apartments. Lee mas

The place is fine (only fine) until you go to move out! They will charge you for things that never happened! Then when you show them photos of proof you took upon leaving,they ignore you and try to take you to claims. The office personnel will refuse to talk to you and give you the run around. Additionally, any crack in the granite (that is normal wear & tear) they won't show you photos and then charge you to replace the whole kitchen AND bathroom since they need to match. Overall, while appears... okay not worth the money or troubles. Out of multiple neighbors/friends...we are the 3rd to have this issue. Lee mas