5/2/25
Terrible Management and Place to Live
Do not move in here. The staff just ignores you whenever there is an issue going on, they turn off the water for maintenance for several hours with just a short notice, and they fail to turn on their cooler system when appropriate. They also show you their staged room when touring, however, the unit you receive will be completely different. They do not clean it or maintain it.
Reseña de Apartments.com
4 personas encontraron esto útil
Administrador de la propiedad en College Town Tucson- Near The U of A respondió a esta revisión
We’re sorry to hear about your experience, and we do want to take accountability where things could have been handled better. Clear communication and timely service are important to us, and we regret if any part of that fell short during your time... here.
We also want to clarify a few points to ensure accurate information is shared. The model unit shown during tours is the same layout type residents receive. The staged unit simply includes furniture for display purposes, while actual apartments do not come furnished. We do not switch layouts or provide something different from what was presented. If the condition of your unit did not meet expectations, that is something we should have addressed more thoroughly, and we apologize for that.
Regarding the cooling system, each apartment has its own in-unit controls. Residents are able to turn on and adjust their own cooling settings at any time. If yours was not functioning as expected, we should have assisted you more promptly, and we apologize for any delay.
Maintenance notices, including water shutoffs, are always intended to be sent with as much advance notice as possible. If this didn’t feel sufficient, we take responsibility for improving our communication.
We genuinely appreciate the feedback and would be glad to discuss any unresolved concerns directly so we can make things right.
Thank you
