Sonoran Reserve

do not live here, management is rude and unhelpful

I haven’t been here long and I’m already regretting my decision to live here. From the start of the process up until now, it’s been nothing but smoke and mirrors. Their webpage is completely misleading. Bad representation, such as, their isn’t a SPA or tanning as mentioned on their site. Additional problems, to include, non attentive customer service. Etc. There is a lot more to the story here but without getting into it, I’ll just tell you, read the other reviews. They are right on point.

Terrible place to live, bad customer service, hypocritical office staff at first make you see that they are going to help you but it is not like that, they only care about their property and their investment but they do not care about your well-being, the inconvenience they cause with the Construction and it's hard to feel at home here because they are always bothering you

Gateway Apartments is a great place to live! It’s not too far from shopping centers and major highways which is a great plus. What sold me to this place is not just the style of the apartments, but the office staff as well. Vera was extremely pleasant and helpful. She was always quick to respond with any questions I had, and made sure my requests were addressed in a timely manner. I would definitely recommend this community to anyone looking to rent in the Gaithersburg area. Ask for Vera!

The matainence team is a joke. They don’t empty any of the trash cans around the property, so it blows around on the porch. They say they’ll be at your apartment one day, but you won’t hear from them unless you pester. I don’t know if it’s managment or a lack of supervision, but the maintenance crew is just atrocious. Please fix this.