22/4/25
Living experience
I’ve been living here for a year and want to share something. First of all, as the apartment is near the street, the traffic is very loud even when windows are closed. Also, if someone is talking in the corridor, you can hear them clearly. Otherwise, it is quite quiet. There is a need for maintenance about once a month. After submitting the maintenance request, usually someone will come to repair it the next day. But other than that, the leasing office does not reply to the messages in the... email/text message/portal at all. They also reply optionally, for example, if you send 5 emails, it may take several days for them to reply to one of the messages, which is so disappointing. It feels like they don't exist at all. Amazon's things will be placed in the locker, which is very safe. Other packages deliveries will be placed on the ground. If you don't pick them up for a few hours, they will be stolen. Residents need to pick them up as soon as possible. The ubereats delivers can't come in, and you have to go downstairs to open the door for them every time, which is very troublesome. Other things are not bad. The storage in the bathroom and kitchen is good, and the furniture is well maintained.
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Administrador de la propiedad en Sterling Oxford respondió a esta revisión
We’re sorry to hear that your experience hasn’t met expectations. We strive to provide a positive living experience for all our residents. Your feedback is truly valuable and helps us identify areas where we can improve. If you'd like to discuss your... concerns further, please don’t hesitate to reach out to our office, we’d love the opportunity to make things right. ~ Sterling Berkeley Collection Team