AVA Burbank

The absolute worst experiences we’ve ever had moving in :). The rent rate wasn’t clear had a ton of discrepancies and we were past our scheduled move in date before it was finally “settled” thus almost cornering us into having to move in or be at risk of not having a home. Maintenance came the first time and dismissed our request about our washer/dryer not working blaming it on our load sizes only for it to get worse the next day with a very small load and be filled with water. Our house had... confirmed termites when we moved in which were “treated” but were told we had to monitor this as the treatment isn’t guaranteed. We have SWARMS of bugs (ants, spiders, silverfish, crickets) getting into our clothes, food and bathroom items in several areas of the house and were told we had to wait until next week to have this LOOKED at.

The area is nice and just about the only thing worth the price. Leasing office is nice but seem to be very overwhelmed at all times and are dismissive/have to be reminded in most instances about things being so understaffed. Overall a VERY profit over people company. Lee mas

Prices have gone up $40 overnight even though the unit I want is not even available until the end of August. Just because.

Negligent and only care about ratings- once you sign the lease they dont care at all

Filthy common area, you can hear every step upstairs neighbors take, slow maintenance, shoddy construction, nosy staff (they won't fix issues, but they'll issue a citation if you have a box in your garage). Leasing office pulled a bait and switch, promised me 2nd floor with w/d. I go to move in there isn't a washer dryer, even though it was clearly marked out on the floor plan. They ended up shifting me to a dumpy unit on the first floor and I didn't sleep well for a year due to hearing every... car on the freeway at all hours. Also could hear every footstep of upstairs neighbor. Lee mas

I cannot recommend moving here. The apartments are not up to date considering the price they are going for. Appliances are poor. We’ve had consistent plumbing issues. Our apartment came with water damage-clearly not inspected or maintained. Maintenance seems to rarely fix things correctly the first time. And management will just ghost you. I have never had one of my issues addressed completely or resolved. They pretend to care to save face but end up ghosting you in the end.