Waterstone

Broken call box entry door for over 2 months. I live with a disability and have mobility issues and rely solely on grocery delivery and shipping for all of my daily essentials. I have had a package stolen because Ontrac couldn't get in the building because the door is broken so they left it outside by the broken door and some shady person took it. Contacted the office several times with no response or no solution offered

Easily one of the worst places I've ever lived. Something is always broken, management is HORRIBLE. Honestly I could get past everything else that goes wrong here every day if management weren't so horrible or at the very least willing to have civil conversations with people about the numerous issues at this complex. Good luck getting a hold of someone because they'll take forever to respond. If you god forbid have a complaint about one of the many issues here they'll get mad that you complain... because god forbid you want things to actually work the way that they're supposed to. Even if you ask questions. Whatever money you think you're saving by living here is not worth the headache of actually living here. The few good review they have must be from bots because everyone I talk to hates managment but stays for the price. People will steal your things and "security" is a joke. There was one person in the front office who was a dream to work with Katlyn. I miss her every day. Lee mas

MGMT is unprofessional and rude. Area is full of crime and drugs. Also lots of crime inside the complex

I had a leak in my bathroom. I reported it and eventually my entire bathroom ceiling was removed, and remained so for nearly 2 weeks. There was not so much as an email from the office to inform me of the repair plans. Since the ceiling was replaced, i have emailed the office twice to demand compensation for my inconvenience and destruction of some of my bathroom contents. My first email did not get a response. The 2nd email did, and a phone call was set up to more completely discuss my concerns... . That phone call never occurred.

Repairs take days to weeks to get done. Management does not return calls and visits to their office find the doors closed and locked during posted office hours. On the occasion you catch someone in the office, they are apathetic to any complaint. Trash piles up and over the receptacles, furniture is left all around the trash receptacles for days, gate locks are often broken. Also, security codes are installed or changed without notifying the tenants of the changes. I will be reporting this facility to the Department of Health and Safety to ensure that the "maintenance requirements" they post will be happening are actually being done, because there is no evidence that anyone has looked at whether my apartment is up to code, much less repaired things i have notified the office about. Lee mas

Well I can’t say much for the management they are not residential friendly. I had a problem for a whole year of this noise coming from my apartment through the walls it took them a year to fix it because they just dident care it’s roach invested as well . They did upgrade but believe me what they are charging for rent you can find a newer apt complex that has so much more these are old with just a over coat the parking is so bad no guest parking out on the street or inside and trying to get out... in the morning or afternoon with the high school is a battle I wouldent recommend Waterstone to anyone Lee mas