8/3/24
Poor
My recent encounter at Novapoint Apartments left much to be desired, starting from the moment I stepped into their office. Despite being accompanied by my sister, we were blatantly ignored by the office staff, who seemed preoccupied with other clients. A simple acknowledgment or a brief "we'll be with you shortly" would have sufficed, but unfortunately, even that basic courtesy was absent.
Upon finally being attended to, I was passed off to another staff member without any indication from the... initial representative. This lack of communication was frustrating and made me feel undervalued as a potential tenant. The subsequent interaction with the second staff member only exacerbated my disappointment.
Not only did she seem disinterested in assisting us, but her demeanor also exuded a sense of condescension. The repetition of information already provided by her colleague, coupled with a remark questioning my financial eligibility based on appearance, was unprofessional and off-putting. Her comment about income requirements being "2.5 times the rent" was delivered in a manner that implied skepticism about my ability to meet such criteria, solely based on outward appearance.
Furthermore, the attire of the staff member in question, notably a crop top sweater that exposed her midriff, was highly inappropriate for a professional setting. It further detracted from the overall credibility and professionalism of the establishment.
In conclusion, my experience at Nova Point Apartments was marred by poor customer service, lack of communication among staff members, and an unwelcoming atmosphere. As someone in search of a suitable living space, I expected better treatment and professionalism from the representatives of the complex. Regrettably, my encounter fell far short of these expectations.
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