24/1/26
Failure to Provide a Move-In Ready Unit
On my move-in date, December 30, 2025 the apartment was not move-in ready.?I found dirty tiles, dirty window frames, a washing machine with a strong odor and mold, a bathtub that would not drain, a mailbox filled with letters for the previous tenant, and even an eviction notice.
While the staff are nice, I have been repeatedly given misleading information, and the issues have not been resolved in a timely manner. I have now been unable to use the washing machine in my unit for three weeks since... moving in, and the repair request is still pending.
Reseña de Apartments.com
Administrador de la propiedad en VOX respondió a esta revisión
Hello there.
Please reach out to our team directly at 310-294-5445 so we can address this with the care and urgency it deserves. We sincerely apologize for your experience — this is not representative of our normal level of service, and we take... these concerns very seriously. We typically pride ourselves on providing a smooth move-in process and responsive support, and we regret that we fell short in this instance.
The Vox Team.
























