13/6/25
Building in Deep Decline
While Stella looks great on the surface—modern design, nice amenities, great location—living here has been a frustrating and, at times, disturbing experience.
Security is a major issue. My car was stolen from the secured garage, and there have been frequent reports of package thefts, vehicle break-ins, and even apartment break-ins. What’s worse is the near-total lack of communication from management. Residents are left in the dark—no warnings, no updates, no sense of urgency. Even when extra... security staff shows up, there’s no explanation. It creates the impression that management either doesn’t care or doesn’t want residents to know how serious the situation really is.
Beyond that, the building itself is often dysfunctional. Elevators break down regularly. Key fobs randomly stop working. The intercom system has been out for ages. Amenities like the pool, gym, and lounges are frequently closed with no notice or timeline. These issues might be tolerable if the staff were helpful—but in many cases, they’re the opposite: dismissive, unresponsive, and sometimes outright rude or combative.
This place charges luxury prices, but what you get is a poorly managed building with ongoing security risks, neglected maintenance, and a management team that rarely engages with residents in good faith.
I hope this review helps others make an informed decision. I would not recommend Stella to anyone until there are clear, consistent improvements in both safety and management accountability.
Reseña de Apartments.com
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Administrador de la propiedad en Stella - New respondió a esta revisión
Thank you for sharing your feedback. We truly understand how distressing these experiences must have been, and we're sorry to hear about the frustration and concerns you've described.
We’d like to clarify that while we are not liable for personal... property theft or damage—as outlined in our lease agreement—we take all reported incidents very seriously. Regarding the vehicle theft you mentioned, we have been actively cooperating with the detective assigned to the case and continue to support the investigation in every way we can. The detective has been in contact with management as well as management in contact with the detective.
Safety and resident well-being remain a top priority for us. In response to recent events, we have implemented additional security measures, including increased patrols and staffing. We acknowledge that there have been lapses in communication around these efforts, and we are currently working to improve how we keep residents informed in a more transparent and timely manner.
We also recognize that certain maintenance and amenity-related issues have been ongoing. Please know that we are addressing these concerns and are committed to improving the reliability and quality of the services offered at Stella.
We appreciate your feedback—it helps us do better. Should you wish to speak with us directly, we welcome the opportunity to address your concerns personally and work toward a more positive living experience.
Stella Management
