Kirker Creek

Office and maintenance is very unorganized
Last minute move in date changes (day before and at their closing time )
They also did last minute cleaning ,carpet and paint for the apt .
Mail keys don't work
Office people don't know what they are doing
.they just say it's the manger or maintenance they are waiting for but someone should be in charge of how fast things get done and have actually a move in ready apt .
It's taking almost more than a week for mail keys because they give me a set... that don't work and gate codes that doesn't even work .office ladies repeats themselves and says the same answer for a question that has nothing to do with the question I asked and doesn't understand questions and looks lost doesn't know what's going on .the office ladies seem like they don't even communicate to one another about anything.
This is the worst office management I had and I lived in 5 apartments before. Lee mas

Do not move here. Seriously, keep looking. Here’s why:

1. They use bait and switch tactics. The apartment I thought I was putting a hold on was not the apartment I was eventually given. I was not privy to this knowledge until a day or two before my scheduled move in date. They eventually gave me the ADA unit below a regular floor plan, which meant the person above me has their dryer directly above my head when trying to sleep.

2. Rampant theft issues throughout the entire community. I had my... license plate stolen off the back of my car which was then used to steal another car. Then the thieves took that stolen car and parked it in the lot here. Which means whomever stole my license plate also stole that car and lived near me. My neighbor had their car stolen from the parking lot. The office did nothing to help in both cases.

3. Mice. I caught multiple mice in my apartment. Dead mice line the sidewalks. My upstairs neighbor caught 6 mice in her apartment.

4. Poor communication. Don’t expect a reply via email from them. Enjoy calling the leasing office 20 times before you get an answer.

5. They will hire terrible contractors to do important jobs, like repair the water line. There were days where there’s no water for 10+ hours. Even times when you will go a whole 24+ hours without water. In the middle of summer.

6. Packages will get stolen right from your doorstep.

7. I went a month and 10 days without light in my bathroom. I submitted multiple maintenance requests and send multiple emails to no avail.

8. The furnace in my apartment was faulty, which they knew about prior to me moving in. They decided to wait until I complained about it before they replaced it.

Just don’t move here. Seriously, you’ll regret it. I’m wholly convinced that they rely on people breaking their leases early to leave in order to stay operational. I’d give it 0/5 stars if I could. Lee mas

They state it's a gated community but what good is that when 90% of the time the gates do not work and are left open so anyone can come adn go as they please. And the got rid of all security so now car break-in's at night are becoming a thing here. Not worth the money.

Property is a mess. We have lived here a few years and the staff is constantly turned over. None of them know what they are doing. They are constantly making mistakes and never fixing them. We did a transfer and it took 5 of them to figure it out. We are expericing an emergency and they won't step out of their bubble to fix it. Leasing staff will talk right over you, especially Diana. She lies too! Says she needs to ask her manager, puts you on hold, says manager didn't approve. When you ask to... talk to manager, manager is never available. STAY AWAY AND DO NOT RENT HERE!!!! Lee mas

History - lived there for 1 year in a renovated upper 1bd/1ba unit.

Management - poor customer service, does not care about tenants, illegally deducted a "mandatory cleaning fee" of $135 from my deposit even though the apartment was cleaned to the condition it was when I moved in and never responded to my inquiries. Pre-moveout inspection did not even mention any additional cleaning was needed; just took my money after they said everything looked good.

Utility - water, sewer, and trash is... shared with other tenants. It's definitely on the high end. Just for my unit with 2 person, the average charge per month is $160. That is ridiculous.

AC - Worked poor when temp outside got over 90 degrees. Would be on continuously and couldn't even get the inside temp to below 80 degrees. Not even at night. Maintenance came out to look and didn't fix it. Not to mention this increased the electricity bill.

Parking - never enforced, people parking everywhere with more vehicles per unit than allowed. Broken down cars and out of state cars parked and nevered moved without any enforcement.

Pools - overcrowded all the time. I'm sure people invite their friends and family from outside the apt community all the time.

Gates - open all the time during operating hours which is pointless in providing secure access. People dumpster diving is common.

Neighbor - one neighbor was loud all the time including after hours (midnight -2am). Informed management but nothing seemed to happen because nothing changed.

Conclusion - overpriced, badly managed, not going back, look elsewhere. Lee mas