20/1/23
CTL management ruined the whole experience
I lived in the Stanford heights apartment for just under 2 years. When it came time to move out and perform the end of lease inspection, they added on all sorts of fees. In this process they charged us well over our initial deposit we agreed upon in case of any “unnatural wear and tear” (there was no “unnatural” wear and tear, yet we were charged) We were good tenants, left everything in great condition, had respect for the property, neighbors, and followed the rules. We feel we were treated... very unfairly by CTL management, and I know this is not how you treat your customers within a business. (Same rules apply to apartment management)
TLDR
Money pinching management.
Reseña de Apartments.com
1 persona encontrada esto útil
Administrador de la propiedad en Stanford Heights respondió a esta revisión
Hello and thank you for sharing your feedback as a previous resident of one of our communities. We regret that you have had some concerns regarding your final accounting. We try to provide transparency for the types of charges that can occur after... move out to bring your previous home back to move in ready condition by providing turnover cost estimates and expectations with our move out confirmation packet when you submitted your notice. If you have questions on the charges we invite you to reach out to the property manager of Stanford Heights for assistance. We appreciate your time as a resident with us and we look forward to clarifying any questions you have soon.
