RIVER TERRACE Apartamentos

Lived here for about 3 years and the only reason why we didn’t leave sooner is because of the cost of rent. My biggest complaint is how long it takes them to complete work orders. We would wait sometimes for months to get appliances fixed or issues addressed. Sometimes they would even say they came and did it but no one ever actually came. In the meantime you will see maintenance driving around the apartment complex in their golf carts seemingly doing nothing. Also they say they enforce parked... cars staying in spots without moving but there were multiple cars that did not move and stay covered taking up a spot so good luck to those of us who got off work late because you will not have a place to park when you get home and are forced to either park on the street or in the future resident parking but beware, they will tow you even if you live there. They do not have the curtesy to look up your license plate and ask you to move your car first. They started fixing our balcony due to rot. They tore it down and said it would be finished in a few weeks. It remained half way down for months and still never got completed when we left. However, I drove by the other day and sure enough they have people working on it now that we are gone and they want someone else in that apartment. Overall it just felt like the management and staff never truly cared about the residents they are just there to make a buck. Lee mas

They seem to be very unorganized and unable to actually do their job. Wait forever to get anything fixed. They suck at communication. Staff is ALWAYS changing - makes me worried about why the company can’t keep employees. The place is quite literally falling apart. Patios. The hot tubs are always broken. The sidewalks are almost ALL cracked because of the trees. Laundry rooms are DISGUSTING. honestly it’s just ghetto. Illy maintained and managed.

My apt is nice, had a details that I reported when I moved here but no body answered that but I figured out, the ladys in the office are nice, with exception one, but the rest are nice people, right now im glad to be here the only complaint that I have is, if you rent an apartment for two or more people, minimum have to include 2 private parking spot for this 2x2 apartment, or if not, have the option to pay an additional for that.

I applied for a 6-mo lease to a supposidly "immediately available" apartment back in mid April, it took them several weeks to even approve my application and allow me to view a "model", because the supposidly available apartment was not ready for viewing. It then took them 3.5 more weeks to get the supposidly available apartment ready for me to look at. By then they had informed me that I could not have a 6mo lease because that option was only for lease renewal, and that first time renters... could only have an 11mo lease. However their electronic application process allowed me to apply for 6mo, and nowhere was this specified.

B/C I am hoping to buy a home as soon as mine sells out of state I do not want an 11mo lease. They are now telling me that I can't get my application fee back, when it was specified that it was refundable... Lee mas

At first, we picked this place because at first glance, it looks pretty nice. There are trees everywhere, the grounds seem nice. But within a week or so of moving in, we noticed the trees are actually dying, and so often, branches are falling out. And we're talking about big branches, not twigs. A couple times, trees have split in half and fallen into the street over the gate and were left for a couple days. The sprinklers are broken so there is often flooding just from that, but when it rains,... it's much worse. We were told, because we specifically asked about it, that our water bill wouldn't go higher than max $90, that it was unheard of, but I honestly never saw it below $100 and usually was at least $120. I do wonder if the sprinklers are on the tenants' dime. I've also seen maintenance people use the faucets on the buildings for their power washing, which I think also contributes. Kids also often just leave the faucets running, further causing flooding.

All of the flooding, in addition to being so close to the river, brought A LOT of sewer roaches outside. I would find them dead or near dead in the shower and next to the dishwasher within the first couple weeks, before we had even really moved in or even bought food. As a result, we never used the dishwasher because we didn't want to attract them with the water, but we also thought it entirely possible that it wouldn't even work anyway. We also stopped opening the windows because we saw roaches coming in through them, and the sliding glass door. Once, a roach ran in through the front door and it took us a half hour to catch it and get rid of it. It go in our couch, so we got rid of the couch just in case (it was really old and needed to be replaced anyway). Mind you, we were on the 2nd floor. Walking to the apartment, in the dark (because a lot of the lights do not work and have never worked), you have to dodge the roaches.

The neighbors directly mirrored behind us, so therefor sharing the entire length of our back walls with us, were always screaming in the middle of the night. I reported it to management, nothing changed. They had a child, my guess max 6 years old, that would scream and cry and kick my walls, often screaming Stop. There was a man and a woman's voice, as well, that would be screaming. Often, this would all start around 9pm. I struggled to sleep, and wish I'd called the police. Lee mas