Serra Bella Apartments

DO NOT RENT HERE!!!! We moved in 3 months ago to what seemed like a clean, decent apartment. Soon after moving in, we realized our bathroom fan and vent were covered with 10+ years of crusted on dust. This has made both of us extremely sick. We have reached out to management consistently but have received no help.

Have been living here for about 6 months and it’s been a nightmare. Water is off every other week and hot water works about every other day. The washer machines have been broke for almost a month and the list goes on and on. If you want to live somewhere that doesn’t fix anything then this is the place to be.

Poor management, smoking in the apartments, unable to use out dated laundry on site, trash is not pick up on time , poor parking for residents,

In short, these are relatively cheap, fairly large apartments, where you get what you pay for. As long as you are fortunate to avoid serious maintenance issues, it's not a bad deal, but if you do encounter issues it's difficult to get them fixed in a timely fashion.

Most units have louvered/shuttered windows that close to varying degrees and fail to filter out a significant amount of road noise. This is usually not a huge problem, but if you're facing the street you'll have conversations... interrupted by every motorcycle that drives by. Traffic is a problem during football games, given the proximity to Qualcomm stadium, but parking is usually not an issue as long as you have stickers for assigned parking for all of your vehicles.

Maintenance is the biggest issue - every time we've had a non-trivial problem, it has been ignored or taken a great deal of effort on our part to get fixed. Plumbing issues, carpet coming up to expose a tack strip, etc., have been left unfixed after months and multiple emails. The only way to make a request for maintenance is via a web form, which makes resolving recurring or more complex issues difficult, given that the quality of work varies widely and it can take the better part of the week for someone to show up.

I'd recommend looking at units on the east side of Mission Village Dr, as they seem to have fewer plumbing issues, and given the proximity to the office for the complex, may get better attention. Lee mas