30/5/25
Awfully beautiful!
Beautiful facility and some solid staff. Marred by shockingly uneven management and maintenance. Lease is 109 pages, full of insanity (including lots of stuff that is illegal, unconscionable and some that’s not even English), and management says take it or leave it. Taking weeks to respond even to what should be routine maintenance and to reasonable accommodation requests due to handicap. Like a key for a health aide, copy of the instructions for using the built-ins, e.g. programmable lighting... , grab bars and a movable shower-head since I have to sit to shower.
Reseña de Apartments.com
Administrador de la propiedad en The Canyon respondió a esta revisión
Hello,
Thank you for sharing your feedback and we’re truly sorry to hear that certain aspects of your experience haven’t met your expectations. We’re happy to hear you find the building beautiful and had positive interactions with some of our team,... but it sounds like we may have fallen short in a few areas so we appreciate your feedback here. We take accessibility needs seriously and are reviewing how the team can better support timely and clear responses moving forward.
We value all resident input as it helps us grow and do better. If you're open to it, we’d appreciate the chance to connect directly and address your concerns personally. Please feel free to reach out at 415-267-9799.
- The Canyon at Mission Rock Management Team
