Santa Palmia at Palm Valley Apartamentos

Santa Palmia offers a great location, spacious grounds, and convenient amenities like basement-level parking. However, the recurring issue of random fire-alarm activations, which cause significant distress, is a major drawback. While the complex has many positives, the fire-alarm problem detracts from the overall living experience, and unless addressed, it could be a dealbreaker for potential renters.

When we were deciding on the moving out date (our lease was getting expired on March 3), we asked on Email whether there will be any penalty if we move out a few days early around Feb 25. To this, the official reply on email was no there will be no penalty and thus we finalized our move out date to be Feb 25. However, to our surprise we were charged around $450 accelerated rent. When we reached out to the community they simply said that while it was a miscommunication from their end but we would... still need to pay them that charge. Hence, don't trust whatever Essex and Santa Palmia staff says even if it is over Email because they will not honor what they say since they probably realize that we people don't have time to take them to court. I do hope someday they meet someone who sues them. Lee mas

Hello, this is Aidin shimrohammadi Sagharchi I filled out the rental application form on December 25, 2022, to check my credit history and background check I will be approved or not, and I even paid $450, according to the employee there is an advance payment, and if it is not approved, we will return the entire amount.

I completed the credit application and background check form on December 25, 2022, at 12:35 midnight, and because I knew my credit was low, I announced a cancellation request on... December 26 2022 at 8:00 pm, but there was no response from the customer until December 28th to announcer representative, until on 28 December 2022, I got reply response back and told me because you have submitted a late cancellation request and we will not refund any money

And I was in negotiation until 10 days after the response time from their side and very unfair, I did not receive any response from their side, they still did not return my money.

I won't go to court about my waste of time of around 20 days and $450 my money

Please do go to this complex to rent the apartment because completely unfair and weird
Very poor customer orientation and are very irresponsible towards customer requests, and they are also very time wasters and good word players.
Lee mas

If you are considering living at any unit at this location, PLEASE READ THIS!
You are not moving into a modern apartment! You are moving in to a VERY OLD complex with a TERRIBLE fresh new coat of paint. I have lived here for about 4 years, and in the beginning, The honeymoon phase was honestly enjoyable. But very quickly we realized the horrible decline this complex and the management was in. This is by far the worst part of this complex. Due to being an old complex, the floors and ceilings are... practically paper thin. If you are unlucky enough to live under someone, You will hear EVERY STEP, EVERY CABINET CLOSE, EVERY HAIRBRUSH DROP and you it will sound as if its in YOUR APARTMENT. I have lived under this condition and tried to be the good neighbor and kindly talk to the upstairs tenant. They have repeatedly claimed “It is not me”. Even though their apartment is a 2-3 bedroom as apposed to my 1, and the next door neighbor on my floor has also talked to this neighbor, they still deny they are the ones above us. Furthermore, their response is “If you are having a problem, you should move”. The Management has heard of this issue, and when I was contacted by Jennifer, I was told “I dont live in an apartment anymore so I don’t remember how that is”. Thanks for the compassion. I have talked personally with at least 3 other tenants excluding my neighbors about this issue in particular and they have all moved out due to it. I am following suit. Please, save your money and move somewhere that will see you as more than just a number or worse…a dollar.
Lee mas

I like my apartment however cheaply it is made. But the customer service in the leasing and community office is severely lacking. You can never find someone that works there. You can’t walk in and talk to them. Everything is through an app that they say they check but they really don’t. Fire alarms go off regularly and louder than a normal alarm. Drive in gates often broken with no communication on repairs. Access to amenities troublesome with non working keys and access etc.