TAVA Waters Apartments

Over the past year we experienced persistent, disruptive noise disturbances from the pool and community areas next to our unit, often all day and nearly always late into the night. Some folks in the community categorize them as “ragers” with upwards of 30-50 people drinking and playing unreasonably loud music. We personally documented several of these incidents through written complaints, videos, and direct reports to both TAVA management and their contracted security service, Oculus Security.... Despite this extensive record, management repeatedly failed to act in any way to limit the noise and impact on us personally and others as residents.
TAVA consistently responded with excuses, claiming it was “difficult to identify residents after hours,” “a staffing issue,” “supposed to have pool attendants but didn’t get any”, or “outside normal business hours.” Meanwhile, as a property they should have full access to badge data showing exactly who enters the pool, community center, and grilling areas during these times along with what can be assumed are CC TV in these locations. Even with this information, they rarely followed up & never enforced any of their own rules.
When we became fed up in August, we were advised by management to file a formal lease release without penalty request due to these ongoing disturbances. We did exactly that, submitted detailed documentation, timelines, and evidence, only to have our request ignored for nearly a month after repeated written follow ups. We personally had to visit the Resident Services office multiple times just to get acknowledgment that the request was even reviewed, then had to push to have it escalated to Michelle (Community Manager). When a response finally came on Oct 3rd, our request to terminate the lease without penalty was denied.
To make matters worse, we later learned in a follow conversation that Michelle (Community Manager) falsely noted in our resident file that we were offered a different unit as a “fair resolution” and that we (my wife and I) denied that offer. This is categorically false. At no point were we offered, verbally or in writing, a transfer or alternative unit. It’s prudent to note that we have recorded every in-person conversation with a resident services or leasing agents, and none contain such an offer. Importantly, this false documentation was then used as justification for denying our lease release without penalty and they still would assess us the $2,285 penalty fee. Lee mas

I’ve only had to live here 3 weeks to find out how badly managed this place is. It takes about 2 weeks for a maintenance request to be completed, and even then, they’re likely to not closely read the issue and mark your maintenance as done without ever looking into it. My bathroom sink has leaked since I moved in. When maintenance finally did show up (while I was away), they only checked the kitchen sink even though it clearly stated bathroom. I’ve been told 3 different mailboxes are mine and my... original key didn’t work for any of them. When I finally got a “working” key and confirmation on which mailbox actually was mine, low and behold the key still didn’t work. The front office never answers phone calls or returns calls if you leave a message. The apartments themselves are nice, but it’s not at all worth the headache of trying to get the staff to do anything for you here. Lee mas

I like living here. I enjoy the amenities however I feel that this community has changed over the years. It makes me sad because it is very beautiful & no care. I never see the security people drive around to ensure our safety. I can’t blame management if people don’t pick up dog poop or keep their area clean. There are enough bag dispensers around the community. Be an adult!! Overall I am happy here.

I've been a resident at this so called "resort" property (as they try to come across in their ads) for almost 5 years now (since December 2020), and it's been a very unpleasant experience. If you ever have to deal with their Resident Services (and you inevitably will, from day one and and for various reasons), you will experience their unprofessional, couldn't-care-less and resident-unfriendly 'tude firsthand, but I want to caution you in advance: please be prepared to wait for a resolution of... your maintenance order till the cows come home: they won't bother to reply to your phone calls, emails, follow-ups, reminders, anything you try, let alone take care of the business. Take my advice and do NOT move in here!!! Lee mas

Muy buena atención, cumplió con todas mis dudas, excelente actitud .