26/5/25
Verified Renter
The parking was bad, my unit didn't have any natural light in the shared kitchen/living space, and management was often difficult to reach. The prices were very expensive and there was also a lot of hidden fees. For Union on Alley specifically, you need to walk a block and a half up to the Plum office to receive any large packages and walking back with larger packages got inconvenient. More often than not the "amenities" aka the two hot tubs in my building and the community pool located in a... completely different building were closed. The gym faces the street and has wrap-around windows which makes it uncomfortable to use when it is located on a fairly busy street. The location is the only positive to my experience because it was close to campus and had plenty of bus stops in front of the building.
Reseña de Apartments.com
Administrador de la propiedad en Union on Alley respondió a esta revisión
Hello,
Thank you for taking the time to share your experience. We're truly sorry to hear that your time at Union on Alley didn’t meet your expectations. We understand how frustrating it can be to deal with parking challenges, limited natural light... in shared spaces, and difficulty reaching the management team. These are not the experiences we want for our residents, and your feedback helps us identify areas where we can do better.
We also hear your concerns about pricing, unexpected fees, package pickup, and the reliability of our amenities. These are all areas we’re actively working to improve, and your detailed review gives us valuable insight into how those efforts can be more impactful. We're especially sorry to hear that our fitness center setup made you feel uncomfortable—that's important feedback we’ll take into consideration as we evaluate potential improvements.
While we’re glad, the location was a highlight for you, we regret that this was the only positive aspect of your stay. We genuinely appreciate you sharing your perspective, and we’ll continue to work hard to create a better living experience for all of our residents, present and future.
If you're open to it, we’d welcome the opportunity to speak with you directly and learn more about your experience so we can continue making meaningful improvements. Please don’t hesitate to reach out at focolivingmgr@greystar.com or (970)407-7267.
Thank you,
-Foco Living Management
