The Legacy at Highlands Ranch Apartamentos

Date of visit: 3/8

I had an incredibly frustrating experience today at the Legacy Apartment Complex at 355 W Burgundy Street—one that cost them a potential long-term tenant and a lost commission.

I arrived for my 3:00 p.m. scheduled and confirmed appointment, ready to tour and lease a 2- to 3-bedroom apartment home. As someone who works in the medical field and was genuinely looking to establish myself in a new community, I was excited to find a place I could call home and contribute... meaningfully to the area. Instead, I was met with disorganization and complete indifference.

When I entered the lobby, I approached the front desk where a **young woman—medium complexion, in her twenties, mid-length black hair—**was seated. I let her know I had a confirmed appointment. She stared at me blankly and said, “I don’t have anything in my calendar.” That was it—no effort to investigate, no apology, no professionalism. Just a disinterested shrug.

I explained that I had spoken with a male staff member over the phone who confirmed my appointment. I asked her if there was anything she could do. Her response? “Sorry, it’s not in my calendar.” And that was the end of it.

Frustrated, I walked out to my car. There, I double-checked my phone and found the confirmation email with the exact date and time. I walked back in, showed it to her, and instead of taking accountability or apologizing sincerely, she again said, “Sorry, it’s not in my calendar.” When I asked why she didn’t try to do anything earlier, she said, “Well, I was going to, but you walked out.” I was standing right in front of her asking for help—and she made no move to assist me until I returned and confronted her.

Only then did she offer to show me a tour. By that point, I had already decided this was not the level of service or professionalism I want to deal with for the next year or more of my life.

This kind of disorganized and apathetic attitude at the front desk is unacceptable—especially in a property that expects people to pay premium rent. Legacy lost a serious applicant today, along with a commission for a 2- to 3-bedroom lease, due entirely to one receptionist’s incompetence and unwillingness to problem-solve.

As a healthcare professional, I would have been a great asset to this community—but I will not spend my money or time where basic respect and competence are lacking. Lee mas

So far it’s been very easy to get everything done and moved in and the office has been super helpful! We also appreciate the apps that help remind us on what we need to do and give us easy access to our apartment information.

Love that my apartment has an attached garage, and there is so much storage!! The property is maintained well, although a bit older. Wish there was a hot tub, but not a huge deal. Leasing staff is friendly and helpful.

The apartment itself is great and so is the maintence team! However I believe they need more staff in the front office - we were supposed to have our renewal offer a few days ago, I was also really disappointed to hear that they only allow new residents to sign shorter than 12 month leases. Why not take care of your current residents? If shorter leases weren't offered at all that would be one thing.

The staff is wonderful! I’ve worked with Oscar and Kelli and they will do whatever they can to help you and make you feel welcome. The complex and neighborhood is quiet and well maintained. They have great amenities including the best workout area I’ve seen for an apartment complex. There are and upgraded apartment options, a nice pool area and they put on small events for the tenants from time to time. It is animal, friendly, and people are respectful with their animals.There’s a form for... tenants to share information on as well.
The maintenance crew is efficient and response promptly should you need something done. I have really enjoyed living here! Lee mas