Keystone Apartamentos

Update : The initial move in feel was great. Now that we have been here for a couple months, I am disappointed. Requested maintenance to come fix a leaking window that soaks the living carpet every time it rains, to fix a faucet that never shuts off and to replace a smoke detector that is completely broken and won't stop sounding off the alarm. Still haven't fixed any of them and the first 2 requested were randomly marked completed even though they came out looked at the window and faucet and... said they would have someone come back out when they got the parts. They still haven't fixed the stairs leading up to the apartments that were reported ( by a leasing agent) on August 1st ( the day I moved in) and reported again by a maintenance person a couple weeks ago. Another update is that we have extremely loud neighbors who have their TV and music blasted 24/7 (8am-2am). When we posted about it online we received a response to contact the office during the day so they can address the problem. We called the office one day when they had their music so loud that we were unable to hear anything in our apartment like a concert and everything was vibrating on our walls. The person in the office said that they couldn't do anything that we should try to call the after hours community patrol so they could figure out the problem. 100% disappointed in this community. They put on a great front when you first move in, but after the first couple months its all downhill.

First review: So far this place is great ! Feels safe even at 3am when I have to leave in the morning. Apartments are well kept. The parking lot is maintained. Communication at first was a little rough, but has been great since we actually moved in. and the best part about this entire complex in the Maintenace staff. They are the real stars of the show. They are quick and nice. They fix everything great and in a timely manner. They are all super friendly and attentive. Donavan the service manager has been the absolute best person to come into contact with where. The reason I took one star away is all the dog poop everywhere! There are massive amounts of dog poop all of the property and impossible to walk any where with out stepping in it ( rocks, sidewalks, grass, parking lot). Lee mas

I don't usually write reviews. But I think people who interest to move in this apartment need to know the actual review after one month of living in this apartment. Maybe I was the unfortunate one who got a crazy neighbor. I needed to put complaints to the apartment office 2 times about noise in a month. That was my upstairs people constantly playing music in loud bass speakers, a woman screaming and yelling 1 am, 4 am. And I don't know how loud they are playing TV, I can hear Big Bang Theory... show till I go to bed. I know I rent an apartment. I know people are living around me so close together. But I do not want to hear this unnecessary noise and pay not cheap rent. And nothing changed. I can still hear loud music even though I wear noise-canceling earphones. The office does nothing. The apartment has paper-thin walls and floors. After a month of living in the Keystone Apartment, I decided to move out soon as possible. Dealing with selfish neighbors and non-care apartment management had already exhausted me after a month of living. So, please. Read this and find another apartment. Lee mas

WORST EXPERIENCE EVER!!! Do not rent from here!!! If you want to live in a place that doesn’t have proper working a/c and your kids cry because it’s so hot. They also give you an apartment with someone else’s gum all stuck in the dryer, dirty washer, vents filthy., blinds falling apart and the list goes on! This is the place for you. Then when you go and complain to the sales office they just tell you it’s an old building and do NOTHING to help!

Living in an "updated" unit. Furnace broke, water heater needed to be replaced. When they replaced the water heater it leaked worse than the old one. Water leak from upstairs? Lets cut a hole in the wall and leave it for a few weeks with tenants repeatedly requesting it gets patched. This closet here, only one of the two doors its supposed to have. This closet, two doors that are too big so they wont close. Don't be fooled by the new microwave this place is a crap hole.

I’m extremely relieved and thankful that my problematic and unfriendly neighbors have moved out! I have always had a great relationship with the office staff especially Melissa and Mayra and Maintenance Gino and our newest maintenance gentleman. I am thankful that they did everything they could to help me during the time they were my neighbors because I know they there wasn’t much they could do but we’re understanding and listened to me vent. They were very strange people and were making life... very difficult and threatening me and tormented my dog and I had to contact authorities several times. I appreciate the office staff so much for everything that they do I know their hands were tied and they have to be a neutral party and they put up with me going in weekly in tears because of them. They’re truly awesome people and I couldn’t ask for better people to manage this property they’re personable, caring and friendly. They are always doing what they can to make sure that I’m safe since I live alone and have health issues and my dog adores them all and they’re always super friendly to him as well!! I’m sorry for the mess they will have to deal with since they were difficult people living next door to me I am sure they were difficult tenants and if the inside of the apartment looks anything like how they left the outside I am sure it’s going to be a headache for maintenance and the office ladies. I can’t express enough the relief I have that they’re out of here!! Thank you to all the staff for everything you do!! Lee mas