15/10/25
Terrible experience - would not recommend
Alta 801 was one of the most frustrating rental experiences I’ve ever had. Their “preferred” application service, ApproveShield, costs $50 and completely dropped the ball. They never completed my screening, never followed up, and never responded to multiple attempts to contact them.
When I turned to Alta 801 for help, the staff, while polite, were totally useless. Every single time I asked a question, I was told “only the community manager can handle that”. The problem was that the community... manager was never there. She was always “off,” “not in the office,” or “working remotely,” yet no one else could do anything. I waited eight days just to talk to her and never got a single call or email back.
Because of their complete lack of communication and accountability, I ended up delaying my move by ten days and finally had to rent somewhere else. I wasted time, money, and a ton of energy dealing with this mess.
Save yourself the stress and apply elsewhere.
Reseña de Apartments.com
Administrador de la propiedad en Alta 801 respondió a esta revisión
Hello,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear about your experience and the frustration you encountered during the application process.
We understand how important timely communication and support are,... especially when making decisions about your future home. While ApproveShield is a third-party service we partner with, we sincerely regret that you did not find it a pleasant experience.
Regarding your interaction with our team, we’d like to clarify that our community manager is in the office Monday through Friday and is always happy to assist with any concerns that require their attention. We’re sorry if there was any confusion or if you were unable to connect directly during that time.
Should you have any outstanding questions or if there's anything we can do to help, please don’t hesitate to reach out. You're welcome to call us directly at 202-221-8485 or email us at alta801mgr@greystar.com — we’d truly appreciate the opportunity to assist you.
We wish you all the best in your new home and thank you again for your feedback, which helps us improve.
- Alta 801 Management
