Crossing DC

Thank you for sharing your feedback. While we’re glad to hear you enjoy the building and amenities, we’re sorry to learn of your concerns regarding communication and odor issues. We take these matters seriously and would appreciate if you would... report any concerns directly to the management team during office hours, or to our 24/7 Concierge after hours, so that security can investigate in real time.
Please feel free to contact us at crossingdc@greystar.com or stop by the office so we can better assist and work toward a resolution.
We appreciate your time and feedback. Lee mas

Thank you for your feedback. We’re glad you enjoy the community’s look, and we’re truly sorry for your concerns about pests and cleanliness. Our team is working closely with pest control and cleaning vendors on building-wide treatments, including the... rooftop, and we continue to enforce pet policies to keep the property clean. Please feel free to reach out to us if you have any questions, as we are always happy to help. - Crossing DC Team Lee mas

Thank you for your feedback and for sharing what you enjoy about living at Crossing DC. We’re glad to hear you appreciate the cleanliness of the spaces and the respectful community. We also understand your concerns about amenity access and security.... Please know our team is doing our very best to enforce the new wristband policy, and we will continue to monitor and strengthen these efforts to ensure amenities remain exclusive to residents. Your input is very important to us, and we’re always here to help. Lee mas

Thank you for taking the time to share your experience. We’re truly sorry to hear about the situation you described and how it made you feel. Respect and community are very important to us, and we never want a resident to feel disrespected in their... own home.
Please feel free to reach out to our office directly, as we would appreciate the opportunity to learn more and work toward improving your experience. We’d love the chance to turn your review of our community around and ensure you feel comfortable and valued here at Crossing DC. Lee mas

Thank you so much for your 5-star review! We’re thrilled to hear that you’re happy and enjoying your experience at The Crossing. Our team truly appreciates your feedback and looks forward to continuing to provide you with excellent service. —The... Crossing Management Team Lee mas