Highland Park at Columbia Heights Metro

The building has retail on the first floor, and the management just ignores the fire alarm problems. Most months they go off 2-4 times per month in bursts, sometimes during the day, sometimes at 1am. They last for 20 minutes or more and when residents complain, management just blames the restaurants. But they are the landlord for them too. They’re unwilling or unable to address the problem.

Overall, management here has just accepted this is a high turnover building and invests in getting new... first time tenants, rather than keeping current tenants. Lee mas

I have lived in this apartment building for a little over a year now. The area is convenient to stores and restaurants. However, the building needs a facelift--stinky carpets and non-insulated windows (you hear everything including your neighbors). Management is not very friendly or easy to get in touch with.

I've living in this building for over two years and it is perfectly acceptable. However, the two property managers make this building awful and if you have the misfortune of needing them or having a question, their behavior makes this building not worth living in. As for the building itself, it's the same generic luxury building but it is older and that is becoming more obvious - fewer amenities, dirty carpets, things breaking, etc... However, it's fine and for the rent, completely fine... .

Colleen and Doug tried raising pet rent and parking fees on existing residents - fees that are clearly defined in resident leases. Many residents questioned this rent increase and the way it was handled was exceptionally bizarre and unprofessional. Particularly strange was the fact that every single question about the rent increase was directed immediately to an attorney who appeared to have never read a lease agreement and who threatened legal action and eviction and even told me to get rid of my dog. On top of that was the complete lack of interpersonal skills exhibited by Colleen and Doug who could not think of decent defense for their decision and decided to shout at residents instead and threatened to call the police on them.

In the end, the pet rent and parking fees were not increased on existing residents because the policy was illegal. However, Colleen and Doug had created an uncomfortable environment with residents and have done nothing to repair those relationships. Lee mas

If any apartment can be faulted for having too many amenities it's this one. We have a great gym, a business center, a party room, a bocce ball court, a roof top, and an aquarium. It's just too much!! Most of the time when I am home I am in my apartment and the fact that am paying for the bocce ball court in my rent each month seems like such a waste. All these amenities and the fit and finish of the apartments seems a bit lacking. I've needed to call maintenance to fix the constantly running... toilet so many times that I've given up and either turn off he water to the toilet or adjust it myself; knowing full well I'll be fixing it again in a few months. Lee mas

I have lived in 14 different apartments in 4 states and this by far is the best apartment building. From the maintenance to the customer service by the apartment staff. It's a pleasure to deal with it all when I need to. I will be in this place for an extended amount of time. I don't want to move any time soon!