2211 Grand Isle Apartments

I've been living at 2211 Grand Isle and recently reported an issue with bat droppings and urine building up daily outside my apartment building. Since bringing it up, management has been responsive and maintenance has been doing their best to clean the area. I appreciate their effort.
I am unsure about the other buildings situation.

The challenge is that the bats can’t legally be rehomed until August 2025, so this has become a daily issue that I still have to deal with myself—cleaning the... walkway before stepping outside every morning. The droppings and smell return every day, and it’s tough to manage, especially with a dog.

While maintenance is helping, I’m concerned about the long-term reality of this being something I have to manage on a daily basis.

If you’re considering moving in, I’d suggest asking about this issue, especially if you have pets. Lee mas

Jennifer took over an hour to give me a tour and help me through administrative details- she was knowledgeable about the apartments and area. I'm excited to move in to grand isle! Thank you

What they show you is not what you get. A big disappointment. Roaches, Dog droppings everywhere, front gate stays open, offers are never met, office very unprofessional and very disrespectful. I would think twice about this place. If I could write this without 1 star they get none.!!!!

Have been waiting over two months for a garage. Was told that the motor would be replaced a week later still not done. Go in today to discuss the garage and the stove broken and the smoke detectors going off to get fixed. Was told that they can give me another garage that is not anywhere near my apartment. Said they are not able to fix the motor in the one next to my other garage. They got maintenance here to fix stove and smoke detectors. Still waiting on vents to be cleaned for the dryer.... Staff doesn’t answer the phones. Today on July 29th, was informed about the garage and was told basically you can move out so your happy and we will let you out of your lease. Which was the rudest response I’ve received in my life. The solution should be not have people move out take care of things and supply people with what they were told they would receive months ago. This shows poor management and property ownership poor business. So what I got out of that conversation was we don’t care if you live here we are just going to let you move out so we don’t have to fix things. Some of the staff is very friendly and really try to take care of the residents. Austin and Jen are the best they try there hardest to get stuff done. Lee mas

I first spoke with Mrs. Kelly and she was absolutely amazing, she was extremely thorough with everything and completely had me sold on an apartment. We got the application done and we were ready, then after a couple of days we called and realized we forgot some information and got everything sent in. Well whoever is in that office clearly hates her life. She had a nasty attitude… and if I had been rude first I could have reasoned with the attitude… but this child was just so rude. To my... understanding you work in customer service. It’s your job? So why are we out here being so rude to people who clearly want to live here. After that interaction I think we might just take our service and money elsewhere. They sure know how to turn people away. Lee mas