Rosemont St Johns Apartamentos

Ms. Rashida and her staff goes above and beyond to make sure requests are being delivered promptly.

poor staff, random charges, horrible and run down

The property has went downhill since the new management. Trash, misc. stuff left in front of the attached garages and on the patios, the security gates left open at night, debris in the breezeway, trash pickup issues, and more. The dog poop issue is beyond disgusting. The previous management company had someone come out weekly to pick it up. My dogs have had many trips to the vet due to eating it and getting sick. I try to walk them in the parking lot as much as I can to keep them away. Too bad.... The place has nice apartments and beautiful, mature landscaping. Lee mas

I have lived here since 2019. When I moved in, it was great and I had no complaints, however, since new owners took over in fall 2020, it has gone downhill. Prices have gone up, maintenance is poor. It takes at least 2 weeks per request. No one answers the office phone, and it is impossible to get in touch with the property manager. The buildings are dirty with trash juice stuck to the landings, which are no longer cleaned. There is trash on the grounds. Noise is now an issue due to the fact... that it has become more of a college apartment complex. If you are looking for a clean, quiet family place, this is no longer it. They took all the tvs, computer access, etc out of the clubhouse and filled it with furniture. The mailroom is a disaster, and packages are consistently lost or delivered with no notification. This has always been an issue, yet management cannot seem to correct it. I will be moving out when my lease is up. Lee mas

I’ve lived here for 3.5 years and unfortunately, the quality of living has really gone down since the new owners/rebrand. I have several examples:
• Maintenance requests take 3 weeks to be addressed (this does not include waiting for a part, etc. this was 3 weeks to be addressed at all) and this has happened both times I had a maintenance request under the new ownership, the most recent was last month.
o Under the previous owners, maintenance requests were addressed the same day, or the next... business day at the latest.
• Maintenance of the complex is lacking. One of the fountains has been broken for almost two weeks now, which has created stagnant water, which is not only an eyesore, but is also a health hazard.
o The breezeways are not cleaned or maintained, and they are full of dust, trash, and trash drips.
o There is a support column in my building, which is right next to the maintenance shed, that is cracked, and has been for weeks now.
o The hot tub is often broken, as it is now, and it takes weeks, not days, to be fixed.
o They now charge pet rent (old owners did not), yet the dog park is still not maintained at all, and the dog poop bags are often empty throughout the complex. The one by my place has been empty for over a week now.
• Although the office staff is very friendly, they are difficult to get ahold of. The phone goes unanswered during business hours and the messages we leave go unreturned. Email is my preferred communication method, but they have NOT responded to my emails either. I have sent 6 emails since they took over, and only one was responded to, and that was sent directly to a manager, whereas other emails to the main email, or to that manager were also ignored.
o Under the previous owners, the phone was always answered during business hours and ALL my emails were answered.
We pay a lot to live in these apartments, and we should be able to count on quality maintenance, amenities, service, and communication with the staff, but that has not been my experience, nor has it been the experience of my friends and neighbors who also live here. What is most frustrating is to experience the decline in service and maintenance between owners firsthand. I KNOW this complex can be run better and provide better service, because I previously experienced it under the old owners.
Lee mas