Serenity at Lake Wales Apartamentos

the noise is out of hand and nothing is done about it, the office turns a blind eye to it. the trash is at the front of the building and
it builds up, with old Furniture and on the weekends the trash builds up until Sunday when the valet trash guys come around to pick up the trash. then there is the speeding cars and trucks that come through the complex even though there are speed bumps they still fly through the complex and the manger will not do anything about it. during the collage school... term the pool is pretty much unusable due to the drinking throwing of footballs and more people then allowed, and once again the mgr will not do anything about the drinking in the pool and the horseplaying . if you are looking to live in the dump of dumps then this is the place for you. other wise its over price and poorly ran. Lee mas

This is far from luxury. This is just another cheaply made, poorly managed complex that's flooding Polk County. I hate it here.

this management staff has no customer service, starting with the community manager. She is extremely rude. During my move in date, she had her entire family such as kids and husband there. While I was signing the papers, she was arguing with her husband and her children screening at her telling her to stop arguing. my apartment was extremely dirty which took hours to clean up

I had the pleasure of staying with family that reside at Serenity at Lake Wales. I found the pool and the fitness center and awesome perk! It was like being at a resort and the staff were topnotch! The property manager, Cayla and her staff were nothing but welcoming and helpful.
It's nice to know that they care about their residents and welcome any visitors! I liked the walking path that lets you enjoy the Florida wildlife as well and the convenience to grocery and food is a perk!

While the apartments are nice looking, the apartments are not all that. Today all residents were locked out of the dog park without any communication as to why the dog park is closed. Every month this year, there has been an issue with rent payments that has caused inconvenience for every resident here, whether having to resubmit payment or wait for reimbursement for overcharges. When I signed the lease, I was advised in the sales pitch that there would be 24-hour security on the property at all... times. There is not any security. At least twice a month cops are on premise for a disturbance. For a smoke free property... nothing is done to follow through that it remains this way. One maintenance guy tends to sleep with any resident who will let him. Management demands that if you have a dog you pick up after the dog but does not follow through to ensure dogs are on the leases or that the fine for not picking up the dog poop are followed through on. There are spiders everywhere on the outside of the buildings and often can be found in the apartments, if they show you the first building walk around other buildings. The yellow eggs sacs of the spiders can be found in the hallways of buildings not regularly pressure washed. While the apartments look nice, it annoying to pay for so called luxury and being dealing with all of the nuances of this apartment complex. Lee mas