14/6/25
Poor communication & poor management
I moved into Linz of Viera with reasonable expectations, but my experience has been consistently frustrating due to poor management and communication. The leasing agents seem uninformed about their own policies, often providing conflicting information. Important details about additional fees were never explained upfront and were not included in the lease, leading to unwelcome surprises.
Communication is a major issue. Getting clear, consistent answers from the management team is like pulling... teeth. When I raised a neighbor complaint, the issue was poorly handled, and there was no follow-through.
Most concerning was the inadequate handling of a racial issue I reported. The response was dismissive, and I felt my concerns were not taken seriously. This lack of sensitivity and action is unacceptable. I cannot recommend this apartment complex to anyone looking for a professionally managed and respectful living environment.
Reseña de Apartments.com
Administrador de la propiedad en Linz of Viera respondió a esta revisión
Zuumarh, thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet your expectations. Please know that we take all resident concerns seriously, and it’s disappointing to learn that you felt our... communication and service fell short. We want to sincerely apologize for any confusion or frustration you experienced regarding lease terms, fees, or follow-up on concerns. Our goal is always to communicate clearly and transparently, and we will be using your feedback to improve our internal communication and consistency. We are especially sorry to hear that you felt your report involving a sensitive issue was not handled with the seriousness it deserved. Respect, inclusion, and fairness are core values of our community, and we never want any resident to feel dismissed or unheard. We would appreciate the opportunity to speak with you directly so we can better understand what occurred and continue working to make our community a place where all residents feel safe, valued, and respected. If you're open to it, please reach out to our office at 321-541-4446. We would genuinely like the opportunity to discuss your concerns further and make things right where we can.