The Watermarc at Biscayne Bay

1) The elevators only work about 30% of the time. It’s not unusual to wait 15-20 mins to get to the garage from your floor, with everyone squeezing in on the only elevator that may be working. They often malfunction in a scary way (e.g randomly stops and shakes violently).

2) Management only provides a notification that something happened and ETA for issues to be fixed 25% of the time.

3) The garage door is often broken and at times is left broken for weeks, leaving it open for anyone to... access the garage and therefore all apartments.

4) There has been car theft from the “secured” garage.

5) There have been homeless people found to be living in the building due to how easy it is to access it. Residents had to call the police to remove them. The police was surprised that there is an entrance that is completely open to anyone from the street.

6) The building is not secure, despite what management will claim. A resident’s security code will work to access every single floor. Why?

7) There is no security staff.

8) They have a lot of supposed rules, but no staff to enforce them. Crazy loud parties at the pool over the weekend, non-stop smoking wafting into your apartment (despite them calling themselves a non smoking building).

9) Concerns brought to the attention of management are ignored. I’ve filed complaints (including issues related to safety) and have never gotten any type of response.

10) There is no staff to deal with emergencies outside of the leasing office business hours. They direct you to a text bot that will file a ticket for you. Lee mas

Very poor security in the building I don’t feel safe. Anyone can walk into the building from GR level and go in the elevator to any floor they want to, because for some unknown reason no one successfully activated the fob in the elevators!
When we came on a tour they sold us on so many things that never happened or got canceled, Few examples: the 24 hour concierge, grill on the outdoor of the clubhouse, fire pit, etc.
Another beyond ridiculous matter is the package deliveries, so the building... started rejecting any delivery from FedEx or UPS because they want to force everyone to use Fetch service. I have a fetch account for my Amazon deliveries but what if some family member, friend, or financial institute decided to send my something via FedEx or UPC? it get rejected and you have to go get it from the carrier warehouse. Well that’s not the main problem, the problem is that you will have no clue that such package/document was sent to you in the first place since you never received any notice or a door tag!
There is a lot more to go on and on but those are my main points. Do yourself a favor and stay away, but if you decided to tour the building I suggest that you talk to some of the residents you see. Lee mas

TVs in the community areas don't work. The workout tv does NOT connect to that workout program. The tvs to watch the SUPERBOWL did NOT allow us to watch anything - nothing.
The 2 grills in the pool area are just for show as only ONE works - the second one does NOT turn on. The only one working only gets cleaned ONCE/day- good luck grilling anything.
The POOL is heated on random days during the winter - who knows when is our lucky day.
electrical AMENITIES SUCK

Me encantan todas las amenidades. La parte de la piscina es muy completa y el gimnasio también. Me falta, quizá, algún espejo extra en el gimnasio y zona donde se pueda estar tranquilamente con la esterilla, pero por lo demás ¡me encanta!.

Our process with Modera Biscayne Bay was phenomenal!
Everything was so quick and professional and the manager Yamiee was amazing she helped us big time and made everything easier!
Excellent customer service!