Central Station on Orange

I just wanted to take a moment to express my gratitude for the exceptional service provided by the staff at our apartment complex. From the friendly and attentive management team to the diligent maintenance staff, everyone goes above and beyond to ensure that residents feel valued and well taken care of. In addition to the safety measures they took to keep us safe all day everyday. It's truly a pleasure to call this place home, thanks to the hard work and dedication of the entire team. Keep up... the fantastic work!
Lee mas

Flashy but cheaply built with some unique issues. Focusing on the problems you won't notice on a tour. AVOID SIXTH FLOOR, ESPECIALLY THE CORNERS!


Location:
Lots of noise on the southwest side with construction, loud trains / announcements, and buses.

With those transit hubs, the 7/11, and the abandoned building on Amelia it's a magnet for homeless folks (it adds to noise).

When this stretch of Orange is closed for parades and events several times a year it's hard to get in or out of the... building.


Quality:
The building itself is cheap wooden construction.

Our unit was at the top southwest corner and sags causing cracks throughout and the floors to sink so far that you can feel elevation shifts and get big vibrations as you walk. The hallway AC unit on the roof directly above the office gushes water and causes severe leaks.

When a hurricane created new damage there were so many leaks from so many things in the building (ACs, sprinkler issues, the roof, the hurricane) that ours weren't fixed from 9/22 until 1/23. There're still damaged ceilings in the hallways and I've heard from management that there're roof leaks that travel down to the second floor and they have leaks in their own units.

Pipes already make weird noises, at least one elevator goes out every few months, the package lockers are damaged, and the garage gates get stuck open or shut often (most recently one was stuck shut for 1.5 months endangering everyone by forcing incoming and outgoing traffic to share one tight gate with blind corners).


Design:
Shared space decor is really hit or miss.

The hallways are in bad shape from lack of repairs, painting, or care.


Management:
American Landmark took over in 2021.

Renovations have come slow and are poor quality, sometimes even being abandoned or undone.

The office is unwilling to budge on policy to help you yet don't make enough effort to enforce policies like not leaving trash in the hallways.

The maintenance team is very nice and seem to be doing their best with what they inherited. Unfortunately, whoever is allocating funding for their fixes isn't providing them with enough money to get the work done right. Fixes for anything that takes over a day are slow.


Safety:
The building has security but residents and even homeless folks outsmart it. I've heard of them getting into hallways, stairwells, and vacant units. There was a video posted by a woman who came home to find a homeless woman going through her stuff. Lee mas

I have been a resident here since August of 2022 and this review is definitely long overdue. Central Station on Orange was my first apartment living in downtown Orlando and this team has added to my experience in every way possible. Nakia and Reneil (the property managers) are hands down the best leasing team I have ever had in my years of renting. They set up weekly classes (art, cooking, etc.) in the downstairs cafe that is free to every resident. For Valentines day they hosted a “dinner under... the stars” on the rooftop with a DJ, drinks, amazing food, and (the best part) the maintenance team serving the entire night with amazing dance moves, smiles and jokes. After the valentines event, they personally came to our door with a gift bag including a framed picture of my roommate and I and some goodies. Every single person from the maintenance team has done everything possible to help my roommate and I set up an amazing home and feel as safe as possible considering it is two women in the apartment. Walking around the property everyday really makes it feel like home and a big family all because of the bright smiles and care from Nakia, Reneil, the entire maintenance team, Victoria, Alex and Angie (previous leasing agent).
Plus they have free snacks and coffee every single day in the office and who doesn’t love that? Lee mas

The worst rental experience ever. I lived here for two years and never had a late payment. Upon move out, they had a final payment notice of $145 but did not send it to my new address I gave them upon move out, they sent it to my old apartment address in the building... AFTER moving out. I was only notified of this after I received my credit report and a collections notice hurting my credit score. I was never contacted by phone, mail, or email, and their portal never showed the amount balance.... This is the most incompetent Real Estate Management company I have ever dealt with. Lee mas

The worst rental experience ever. I lived here for two years and never had a late payment. Upon move out, they had a final payment notice of $145 but did not send it to my new address I gave them upon move out, they sent it to my old apartment address in the building... AFTER moving out. I was only notified of this after I received my credit report and a collections notice hurting my credit score. I was never contacted by phone, mail, or email, and their portal never showed the amount balance.... This is the most incompetent Real Estate Management company I have ever dealt with. Lee mas